Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Vincent DiSibio

Holtsville,NY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service
skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using
training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Manager (Mate)

Trader Joe's
09.2019 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Ensured consistent brand messaging across all aspects of the retail experience from signage placement to employee uniforms.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.

Retail Associate (Crew Member)

Trader Joe's
08.2016 - 09.2019
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Promoted to a management position due to high quality performance and leadership capabilities.

Manager

AMC Theatres
10.2014 - 08.2016
  • Streamlined daily operations for increased efficiency, overseeing staff scheduling, budget management, and facility maintenance.
  • Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
  • Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
  • Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
  • Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
  • Increased overall audience satisfaction by implementing effective theater management strategies and maintaining a high-quality entertainment environment.
  • Assisted in recruiting, hiring and training of team members.
  • Established performance metrics to measure success in achieving theater objectives while monitoring progress toward goals regularly.

Education

Bachelor of Arts - 3D Computer Animation & Design

Fairleigh Dickinson University
Madison, NJ
05.2014

Skills

  • Customer Service
  • Problem-Solving
  • Decision-making
  • Coaching and Mentoring
  • Sales Leadership
  • Hiring and Training
  • Product Merchandising
  • Strategic thinker
  • Outstanding communication skills
  • Team Leadership

Certification

  • Food Handling Safety Certification
  • Pallet Jack Safety & Training Certification

Additional Information

  • Die-hard fan of the New York Jets, practicing a cautiously optimistic approach to each season.
  • Avid and motivated player of video games.
  • Travel enthusiast by way of Travel Agent spouse

Timeline

Retail Manager (Mate)

Trader Joe's
09.2019 - Current

Retail Associate (Crew Member)

Trader Joe's
08.2016 - 09.2019

Manager

AMC Theatres
10.2014 - 08.2016

Bachelor of Arts - 3D Computer Animation & Design

Fairleigh Dickinson University

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Vincent DiSibio