Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
background-images

Vincent Duffy

Crofton,MD

Summary

Hospitality professional with strong track record in delivering excellent customer service and ensuring guest satisfaction in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.

Overview

10
10
years of professional experience

Work History

Rideshare Driver

Self-employeed
01.2024 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

Amazon Delivery

Got Your Six
10.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Delivery Driver

Giant Delivers
01.2019 - 10.2023
  • Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
  • Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
  • Promoted positive company image by providing excellent customer service throughout the delivery process.
  • Assisted in training new drivers on company policies, procedures, and best practices for successful deliveries.
  • Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.

Restaurant Server

Uncle Julios
11.2018 - 01.2019
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Served food and beverages promptly with focused attention to customer needs.

Restaurant Server & Bartender

Greene Turtle-Blackwall Hitch
09.2015 - 12.2018
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Kept bar presentable and well-stocked to meet customer needs.

Restaurant Server, Banquet Server & Bartender

Gordon Biersch- District Chophouse
09.2008 - 08.2015
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

Restaurant Server & Bartender

TGI Fridays
08.1999 - 09.2008
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.

General Manager

Little Caesars Pizza
09.1993 - 07.1999
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Education

No Degree - Information Technology

Train Ace
Greenbelt, MD
02-2024

High School Diploma -

Centreville High School
Clifton, VA
06-1993

Skills

  • Customer satisfaction
  • Attention to detail
  • Proficient in allergy safety practices
  • Efficient dining management
  • Food safety practices
  • Effective organization
  • Hospitality management
  • Clear interpersonal communication
  • Cash management
  • Point of sale system management
  • Precision in order fulfillment
  • Outstanding customer support

Accomplishments

  • Learn how to successfully manage, communicate and work with people while at Little Caesars
  • Learning to Bartend while at TGI Fridays
  • Heat Trainer at TGI Fridays and Gordon Biersch
  • I won many Sales contest as a server for selling the most items from seasonal menu and sold the most Passports while at Gordon Biersch. Also being recognized as one of the best selling servers on a regional level. Won a trip to Chicago.
  • Recognized as one of the best outstanding drivers and won Pick of the Pod multiple times while at Giant Delivers
  • Trainer at Giant Delivers

Interests

  • Digital Art and Animation
  • Video Gaming
  • Music
  • Outdoor Recreation
  • Cooking & BBQ
  • Wine & Beer Tasting
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Food Tourism

Timeline

Rideshare Driver

Self-employeed
01.2024 - Current

Amazon Delivery

Got Your Six
10.2023 - 04.2024

Delivery Driver

Giant Delivers
01.2019 - 10.2023

Restaurant Server

Uncle Julios
11.2018 - 01.2019

Restaurant Server & Bartender

Greene Turtle-Blackwall Hitch
09.2015 - 12.2018

Restaurant Server, Banquet Server & Bartender

Gordon Biersch- District Chophouse
09.2008 - 08.2015

Restaurant Server & Bartender

TGI Fridays
08.1999 - 09.2008

General Manager

Little Caesars Pizza
09.1993 - 07.1999

No Degree - Information Technology

Train Ace

High School Diploma -

Centreville High School

Similar Profiles

CREATE PROFILE