VINCENT E. FOWLER
Grandview,Missouri
Summary
Detail-oriented professional with extensive experience resolving customer inquiries and managing support services. Committed to enhancing customer satisfaction and driving operational efficiency through effective problem resolution and engagement strategies.
Overview
39
39
years of professional experience
Work History
Customer Solution Representative
Spectrum
Overland Park, Kansas
01.2022 - Current
- Handled inbound customer calls to address billing questions, rate and fee inquiries, order processing, account updates, subscriber challenges, and mobile service activation.
- Assisted customers with account inquiries and service requests.
- Resolved technical issues using troubleshooting techniques and tools.
- Guided customers through installation and setup of devices.
Customer Service
CB Richard Ellis/ T-Mobile
Overland Park, Kansas
01.2012 - Current
- Coordinated frontline maintenance support for T-Mobile/Sprint's retail, commercial, and technical sites through live chat, emails, and telephone calls. Reviewed lease agreement to facilitate the responsibility of maintenance issues. Responded to customer inquiries and concerns, ensuring timely and quality service delivery. Managed decommissioned stores and scheduled equipment pickups. Facilitated equipment removal with vendors for 190 closing stores.
- Managed complex customer issues through effective communication. customer service inquiries as needed.
- Addressed customer inquiries promptly while maintaining service quality. service inquiries in a timely manner while providing excellent customer service.
- Evaluated customer inquiries for timely responses. service inquiries and responded accordingly.
Campus Site Maintenance Specialist I
Sprint Incorporation
Overland Park, Kansas
01.1997 - 01.2007
- Coordinated service requests with Sprint associates, contractors, and vendors to ensure timely completion of maintenance tasks using web-based applications. Inspected buildings and common areas, performed repairs, and managed janitorial tasks to maintain facility standards.
- Implemented preventive maintenance schedules to enhance operational reliability and performance.
- Conducted routine inspections to identify maintenance needs and equipment issues.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
Assistant Manager
Wal-Mart Stores
Greencastle, Indiana
01.1988 - 01.1991
- Coordinated general merchandising areas to enhance sales and profits. Enforce all policies and procedures to ensure excellent customer service is provided. Organized merchandise on sales floor and in stockroom for efficient access during physical inventory. Established store operations for start-up in Indiana, Michigan, and Illinois.
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory levels and organized stock replenishment processes efficiently.
- Trained and mentored new team members on store procedures and customer service.
Education
Bachelor of Science - Business Administration
University of Arkansas At Pine Bluff
Pine Bluff, AR05-1988
Skills
- Account management
- Billing assistance
- Order processing
- Customer relationship management
- Problem resolution
- Customer interaction
Timeline
Customer Solution Representative
Spectrum
01.2022 - Current
Customer Service
CB Richard Ellis/ T-Mobile
01.2012 - Current
Campus Site Maintenance Specialist I
Sprint Incorporation
01.1997 - 01.2007
Assistant Manager
Wal-Mart Stores
01.1988 - 01.1991
Bachelor of Science - Business Administration
University of Arkansas At Pine Bluff