High school diploma -
Greyhound Central Performance Academy
Eaton Rapids, MI05.2021
Vincent Ellsworth
Eaton Rapids,US
Summary
Experienced management professional with a proven track record in effective team leadership and operational oversight. Demonstrated expertise in customer service, financial management, and staff development. Recognized for fostering collaboration and driving results to achieve organizational goals. Reliable, adaptable, and consistently focused on meeting organizational needs.
Education
Skills
- Operations management
- Team development
- Grassroots organizing
- Community engagement
- Team collaboration
- Effective communication
- Telephone and email etiquette
- Customer assistance
Overview
6
6
years of professional experience
1
1
Certificate
Certification
- Driver's License December 2020 to Present
- Certified Notary Public November 2022 to July 2029
- MLO #2554645
Work History
VITA Volunteer
United Way of South Central Michigan
01.2025 - Current
- Take information from individuals to prepare returns
- Increased client satisfaction by providing timely and accurate income tax assistance.
- Used strong interpersonal communication skills to convey information to others.
- Assisted clients in understanding complex tax regulations, ensuring compliance with all federal and state laws.
- Developed customized strategies for each client''s unique financial situation, ensuring optimal results in their income tax filings.
Assistant Branch Manager
Consumers Professional Credit Union
02.2024 - Current
- Assist in overseeing day to day operations.
- Answer all messages through our secured message system.
- Answer phone calls and assist members with banking needs.
- Handled cash ordering.
- Processed over $1 Million in loans for 2024. (non-mortgage)
- Processed over 110 loan applications for 2024 with a 59% approval rating.
- Handle all IRA and HSA transactions and questions within the branch.
- Handle opening new personal and business accounts
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Reviewed credit applications for risk factors and credit worthiness.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Supervised team of 3 branch employees and made recommendations regarding performance evaluations.
- Collaborated with other departments within the credit union to resolve complex issues efficiently, ensuring seamless service delivery to customers.
Loan Specialist
Consumers Professional Credit Union
11.2022 - 02.2024
- Process paperwork and originate consumer loans including auto loans, boat loans, agricultural loans, and personal loans.
- Handled appraisal audits.
- Handle, process, and audit IRAs both Roth and Traditional transactions via Ascensus.
- Promote loan products for the credit union.
- Assist individual member needs in a timely manner.
- Handle, process, and audit certificate of deposits at the credit union.
- Ensure accurate filing of loan, IRA, and CD paperwork.
- Make payments for escrow accounts.
- Perform notary public duties.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Resolved complex issues related to existing loans, effectively retaining members while addressing concerns promptly.
Credit Union Teller
Consumers Professional Credit Union
09.2022 - 11.2022
- Responsible for handling sensitive member data with care.
- Providing great customer experiences while processing customer transactions
- Promoted digital banking solutions to members, driving increased adoption of online platforms for managing their finances.
- Aided in growing credit union assets under management through proactive identification of member needs and recommending suitable financial solutions.
- Supported branch operations by maintaining an organized work area and adhering to all security procedures.
- Prevented potential fraud incidents by meticulously reviewing transactions for suspicious activity and following established protocols.
Political Canvasser
Kolehouse Strategies LLC
06.2022 - 11.2022
- Approached people with a friendly attitude and talked to them about important issues and try to get them out to vote
- Increased voter engagement by effectively communicating campaign messages door to door.
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Participated in regular debriefs with campaign team, sharing insights gained from conversations with constituents for continuous improvement of strategies.
- Collected valuable data on voter preferences, enabling targeted follow-up efforts by campaign staff.
Package Handler
FedEx Ground
08.2021 - 05.2022
- Carefully loaded packages in a high stress, fast paced environment on to trucks in various weather conditions to be delivered to customers.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Crew Person
McDonald's
10.2019 - 04.2021
- Implemented time-saving strategies that led to faster service without sacrificing quality.
- Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Handled customer complaints professionally, resolving issues promptly while maintaining rapport.
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