Vincent Favilla
Bayville,NJ
Summary
Knowledgeable parts representative with solid background in managing parts inventory and customer relations. Successfully facilitated parts orders and ensured timely delivery, contributing to improved customer satisfaction. Demonstrated ability to handle inventory management systems and foster strong customer relationships with a background of 7+ years management experience.
Overview
15
15
years of professional experience
Work History
Parts Representative
Central Jersey Equipment
01.2017 - Current
- Enhanced customer satisfaction by efficiently processing parts orders and addressing inquiries.
- Developed a comprehensive understanding of product offerings, enabling accurate identification of required parts for clients.
- Supported continuous improvement efforts by sharing insights and best practices with colleagues, fostering an atmosphere of collaboration and open communication.
- Played an instrumental role in achieving department goals by consistently meeting or exceeding performance targets set by management.
- Maintained a clean and organized work environment that facilitated efficient operations within the parts department.
Assistant General Manager
Five Below
03.2012 - 12.2016
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
Customer Service Manager - Front End
Stop & Shop Supermarkets
09.2009 - 02.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of cashiers, fostering a positive work environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to corporate.
Skills
- Customer service
- Invoice processing
- Inventory management
- Warehouse operations
- POS systems operations
- Problem-solving
- 7 years JD parts experience
- Hardworking and reliable
Timeline
Parts Representative
Central Jersey Equipment
01.2017 - Current
Assistant General Manager
Five Below
03.2012 - 12.2016
Customer Service Manager - Front End
Stop & Shop Supermarkets
09.2009 - 02.2012
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