Vincent F. Falcone

· Comply with relevant Bank policies, local policies, procedures, regulations and laws

· Assisted in training new team members, sharing knowledge and expertise to foster a high-performing work environment.

· Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.

· Closed deals by building strong rapport with clients and addressing their needs.

· Contributed to the overall success of the company by consistently meeting departmental goals and exceeding client expectations.

· Collaborated closely with underwriting team to expedite loan decision-making processes, resulting in shorter waiting periods for clients.

· Ensured accuracy of closing documents by thoroughly reviewing all relevant information prior to client signing appointments.

· Proactively resolved any issues that arose during the closing process, ensuring a smooth transaction for all parties involved.

· Provided support to colleagues when needed, fostering a collaborative work environment that facilitated efficient operations within the department.

· Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.

· Leveraged excellent interpersonal skills when interacting with clients, building rapport and trust throughout the entire lending process.

· Advanced company reputation by consistently upholding high ethical standards in all sales activities and client interactions.

· Enhanced team morale and productivity with regular training sessions focused on closing techniques and product knowledge.

· Fostered culture of continuous improvement by initiating peer-to-peer review sessions focused on sales strategies and challenges.

· Self-motivated, with a strong sense of personal responsibility.

· Worked effectively in fast-paced environments.

· Skilled at working independently and collaboratively in a team environment.

· Proven ability to learn quickly and adapt to new situations.

· Excellent communication skills, both verbal and written.

· Worked well in a team setting, providing support and guidance.

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Assisted with day-to-day operations, working efficiently and productively with all team members.

· Managed time efficiently in order to complete all tasks within deadlines.

· Organized and detail-oriented with a strong work ethic.

· Paid attention to detail while completing assignments.

· Strengthened communication skills through regular interactions with others.

· Worked flexible hours across night, weekend, and holiday shifts.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Demonstrated strong organizational and time management skills while managing multiple projects.

· Developed and maintained courteous and effective working relationships.

· Proved successful working within tight deadlines and a fast-paced environment.

· Adaptable and proficient in learning new concepts quickly and efficiently.

Worked in AFS Vision and LIQ

• Reported project cost analyses to enhance workflow and increase profits.
• Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
• Increased stakeholder satisfaction through regular updates and proactive engagement in addressing concerns.
• Analyzed transportation logistics, modifying project goals in accordance with transport realities.
• Improved project efficiency by streamlining processes and implementing best practices.
• Determined root cause of problems and issues to implement courses of action required to implement solutions.
• Developed innovative solutions to complex problems, resulting in increased overall project effectiveness.
• Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
• Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
• Built lasting and collaborative partnerships with individuals both within and outside of company.
• Reduced project timeline through effective resource allocation and task prioritization.
• Ensured compliance with industry regulations by meticulously reviewing all deliverables before submission to stakeholders or regulatory bodies.
• Reviewed and optimized existing processes, driving continuous improvement efforts within the organization.
• Enhanced communication among team members by creating clear and concise status reports.
• Continuously expanded personal knowledge base through participation in industry conferences, workshops, and training courses.
• Collected data from diverse source formats.
• Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
• Presented results of mathematical modeling and data analysis to management or other end users.
• Improved stakeholder engagement with regular, detailed updates and strategic communication plans.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Worked in GUS System- formerly Lotus Notes)
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Improved department efficiency by streamlining and implementing policies and processes.
• Maintained database systems to track and analyze operational data.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Fostered culture of continuous improvement, encouraging innovation and adoption of best practices.
• Mentored junior officers, providing guidance and support to foster professional development and career progression.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Review of Input information to Lotus Notes input prior to submission to insure it is Complete and accurate
• Review of CAR/CLM – Credit specialist will review new loan CAR/CLM for:
• Consistency to Lotus Notes input (open issue – how does credit specialist get notes info for each loan)
• Identifies issues including appropriate loan covenants, pricing, fees, as well as typos, etc
• Facilitate Due Diligence reports (for >$1MM unsecured and for >$2MM secured)
• Review for Consistency to CAR/CLM document, as well as identify issues (covenants, pricing, typos, etc.)
• Loan set up in AFS – Credit specialist will review loan on system to ensure it is set up correctly (pricing, billing, collateral, covenants, etc)
• Move the department from Columbia Park facility to the Dedham facility
• Help in the reorganization of the CLS floor for multiple moves
• Coordinating Manager of the Archive Project for the Fiche within the department
• Help in the maintenance of all shared equipment within CLS
• Participated in the BayBank UCC System to the BankBoston CLS System conversion
• Performed Adhoc Reporting using Focus Database for input Data Integrity
• Prepared and Validated Excel spreadsheets for what Cashiers Checks were issued for payment

• Perform all Ramp Functions of aerial port operations
• Drive MHE to and from the aircraft
• Team Chief for uploads and downloads of all cargo operations
• Build up and take down of cargo pallets
• Manifest cargo for inbound outbound airlift
• Hazmat and Explosive qualified
• All forms of warehouse functions performed
• Work as Instructor to all members of the unit for MHE Equipment familiarization & Initial training
• Issue driver’s license to qualified unit members on MHE Equipment
• Instructed classes on all aspects of Ramp Services that fall under the guide lines of the USAF
• Supervised several hundred individuals on all Ramp Training exercise that entail MHE & Aircraft Procedures
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Retired after 28 years of service on 9 Jan 2009

• Conduct team meetings with staff and internal business partners
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reported issues to higher management with great detail.
• Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
• Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Address Business Partners issues/concerns through consultation and proactive problem resolution
• Insure Fleet Banks policies and procedure, also departmental standards & compliances are met
• Mange team members on proper processing of all ATM/RR workflow
• Mange and help out with departmental budget and forecasting needs
• Managed and participated in departmental projects
• Use of Excel spreadsheets & worksheets for ATM/RR end of day reports and monthly reports
• Use of Microsoft Word for business partners, departmental memos and customer letters
• Conducted quarterly Career and Development sessions for team members, and yearly Performance Appraisals

• Conduct team meetings with staff and internal business partners
• Defined clear targets and objectives and communicated to other team members.
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Address Business Partners issues/concerns through consultation and proactive problem resolution
• Supervise team members on proper maintenance and trouble shooting of all CLN/CFS loans
• Managed and participated in departmental projects
• Use of Excel spreadsheets & worksheets for reconcilement’s of interest and fees
• Use of Microsoft Word for business partners, departmental memos and customer letters
• Maintained a portfolio of complex loans for the Franchise Lending Group, ensure timely and accurate Processing of all loans are met
• Conducted quarterly Career and Development sessions for team members, and yearly Performance Appraisals
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.