Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Vincent Forch

Marysville,WA

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management.

Professional leader with comprehensive experience in strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. With a solid background in managing daily operations and driving team performance. I have successfully led various projects ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

30
30
years of professional experience

Work History

General Manager

Rock Solid Restaurants
05.2023 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

General Manager

Mesk Investments
01.2019 - 05.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Manager

IHOP Restaurants LLC
02.2014 - 01.2019
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

PCT/Therapist/EMT-Basic

V.A. Hospital
01.2007 - 05.2014
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
  • Documented patient information, treatment plans, and patient responses.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
  • Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
  • Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
  • Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
  • Tracked progress according to goals for interventions.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
  • Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
  • Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
  • Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
  • Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
  • Worked closely with families to educate them on mental health issues, facilitate open dialogue, and foster a supportive home environment for client recovery.
  • Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
  • Developed and maintained relationships with referral sources to support continuity of care.
  • Conducted psychoeducational presentations within the community, raising awareness about mental health topics while broadening outreach efforts.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Advocated for client needs within larger healthcare systems by participating in case conferences and collaborating with other mental health professionals.
  • Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.
  • Facilitated healing and progress, navigating patients through challenging emotional landscapes.
  • Developed strong therapeutic alliances, ensuring patient comfort and trust throughout treatment process.
  • Led skill-building sessions to empower patients with tools for better mental health management.
  • Conducted therapy sessions focused on trauma recovery, facilitating patient healing and empowerment.
  • Collaborated with multidisciplinary teams to provide holistic care tailored to individual patient needs.
  • Guided patients through mindfulness exercises, enhancing their ability to manage stress and anxiety.
  • Improved client coping mechanisms with cognitive behavioral techniques.
  • Streamlined patient intake process for more efficient assessment and treatment planning.
  • Engaged in continuous professional development to stay abreast of latest therapeutic techniques and best practices.
  • Fostered supportive environment, leading to increased patient satisfaction and engagement.
  • Increased therapy accessibility by integrating telehealth options, broadening our reach to those in remote areas.
  • Adapted therapeutic approaches based on patient feedback and progress, ensuring tailored and effective care.
  • Promoted mental health awareness through community workshops, contributing to decrease in stigma.
  • Enhanced patient resilience, equipping them with effective coping strategies for long-term mental health.
  • Enhanced patient well-being by developing and implementing tailored therapy plans.
  • Provided crisis intervention services, offering immediate support during critical times.
  • Wrote reports on clients and maintained required paperwork.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
  • Conducted group therapy sessions to foster community support among participants.
  • Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
  • Offered specific advice to help clients work through educational or occupational issues.
  • Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
  • Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
  • Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
  • Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Responded to 911 calls for medical emergencies.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Handled patient transfers from one medical facility to another.
  • Delivered emotional support to patients and families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Collaborated with medical doctors and other healthcare professionals.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Observed patient behavior to report changes to medical personnel.
  • Dispensed medications and monitored patient reactions.
  • Performed medical tests and collected samples for laboratory analysis.
  • Educated public on emergency medical services.
  • Conducted patient intake and triage procedures.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.

Cook Shift Leader/Event Manager

Antoon Enterprises
01.2012 - 03.2014
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Monitored food quality and presentation to maintain high standards.
  • Planned menus for different events, seasons and customer requests.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Manager of Operations

M.P.R. LLc./Universal Music Group LLc.
03.2003 - 05.2013
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
  • Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
  • Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
  • Streamlined communication between departments, enhancing collaboration and project outcomes.
  • Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
  • Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
  • Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
  • Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Shift Manager/Key Holder

Little Caesars Pizza
01.1995 - 05.2001
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Applied Business - Business Administration And Management/Ownership

University of Southwestern Louisiana
Lafayette, LA
05-2001

High School Diploma -

Bolton High School
Alexandria, LA
05-1998

Skills

  • Leadership facilitation
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Effective team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • P&L management
  • Labor cost controls
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Vendor relationships
  • Workflow planning
  • Performance evaluations
  • Purchasing
  • Recruitment
  • Expense control
  • Business development
  • Interpersonal skills
  • Troubleshooting expertise
  • Purchasing and planning
  • Operations oversight
  • Performance analysis
  • Project planning
  • Business administration
  • Cost analysis and savings
  • Organizational development
  • Quality management
  • Data review
  • Vendor sourcing
  • Budget administration
  • Budget coordination
  • Proficient in multiple business software

Timeline

General Manager

Rock Solid Restaurants
05.2023 - 03.2025

General Manager

Mesk Investments
01.2019 - 05.2022

Manager

IHOP Restaurants LLC
02.2014 - 01.2019

Cook Shift Leader/Event Manager

Antoon Enterprises
01.2012 - 03.2014

PCT/Therapist/EMT-Basic

V.A. Hospital
01.2007 - 05.2014

Manager of Operations

M.P.R. LLc./Universal Music Group LLc.
03.2003 - 05.2013

Shift Manager/Key Holder

Little Caesars Pizza
01.1995 - 05.2001

Associate of Applied Business - Business Administration And Management/Ownership

University of Southwestern Louisiana

High School Diploma -

Bolton High School

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Vincent Forch