Vincent Ford
General Manager
Parlin,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager - Northeast Operations
The Landline Company
02.2023 - 10.2023
- Managed Landline's operation for the Northeast region in partnership with American Airlines out of its Philadelphia hub with 50 employees reporting. Serving Lancaster, PA, Allentown, PA and Atlantic City, NJ
- Represent Landline with key airline, airport, and other stakeholders in the region
- Hire, employees and maintain standard operating procedures for all team members, oversee the driver training program/process.
- Clearly communicate company and operational performance standards to team members and drive achievement
- Maintain knowledge of the company's regulatory obligations and ensure Landline's operations comply with all applicable FMCSA and FAA regulations, including safety and security policies, duty time requirements, and vehicle standards
- Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
- Effectively communicate goals, opportunities, and challenges to company leadership
- Oversee regions Fleet management/Manage Vehicle Ops Mgr
- Represent the Landline brand and be an example of our customer-first principles.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Drove the successful execution of the airside service via motor coach while closely managing costs/budgetary constraints associated with event planning/management activities
Director of Operations
Mass Transportation/SmartCare Medical Services
10.2022 - 02.2023
- Manage and oversee student and medical transportation operations
- Manage all staff related to the effective function of the business, including office manager, fleet manager, EMT supervisor, dispatchers, mechanics, EMT's, school bus driver, bus aides
- Oversee all employee scheduling and shifts
- Recruit, hire all staff for the operation
- Oversee employee retention initiatives
- Oversee corrective action process, working in tandem with the HR dept
- Oversee all supplies (office & garage) purchases follow company guidelines
- Build/strengthen positive relationships with all vendors
- Uphold quality control standards in an effort to ensure customer satisfaction
- Serve as company liaison at various functions
- Effectively and clearly communicate company goals to all company employees
- Fleet Management, including the fleet maintenance staff in
- Oversee all the preventive vehicle maintenance performed by staff and outside vendors.
General Manager
BBZ Limousine & Livery Service, Inc.
07.2021 - 10.2021
- Managed and oversaw all chauffeur, customer service and operations staff
- Ensuring outstanding customer satisfaction, and optimal chauffeur productivity
- Monitored and ensured staff adhered to all company policies and procedures
- Coordinated schedules and assigned staff members' and employees' shifts
- Managed Customer Service Dept, Dispatch Dept, Fleet Maintenance Dept
- Upheld quality control standards to develop and retain positive customer relationships
- Conduct investigative reports as it relates to customer incidents and work to swiftly resolve outstanding issues satisfying all the consumers' needs
- Responsible for managing the process for all vehicle maintenance and fleet data, including fuel reports, parts purchases and usage and vehicle accident reports.
Regional Operations Manager Delaware Valley
Addison Lee North America
01.2013 - 12.2019
- Managed and oversaw all chauffeur/driver and operations staff in the Delaware Valley Region
- Ensuring outstanding customer satisfaction, and optimal chauffeur productivity
- Responsible for developing and implementing a training program to identify and recruit potential chauffeurs, dispatchers, customer service agents and operations staff within the Delaware Valley region
- Fleet Management, including the fleet maintenance staff in both locations
- Implemented and oversaw all aspects of preventive vehicle maintenance performed by staff and outside vendors, for up to 80+ plus assigned to the region
- Managed regulatory compliance for vehicles and drivers in the region, ensuring compliance with the appropriate authority within the specific service area (NJ MVC, PA MVC, PA Parking Authority, Dell Dot, DOT)
- Responsible for ensuring record keeping process is in place for all vehicle maintenance and fleet data, including fuel reports, parts purchases and usage and vehicle accident reports
- Oversaw and upheld safety policies and initiatives to limit exposure to 'at fault' events
- Uphold quality control standards to develop and retain positive customer relationships
- Conduct investigative reports as it relates to customer incidents and work to swiftly resolve outstanding issues satisfying all the consumers' needs
- Managed budgets, and KPI goals assigned to branch
- Managed Vendor relationships
- Building repours with various vendors to service company vehicles as a priority minimizing downtime and loss revenue.
Consultant
Kyizen Consulting Group East Coast Division
03.2012 - 01.2013
- Collaborate with Corporate Clients and Small Business Owners to identify organizational deficits
- Create a program, operational standards and/or policies to ensure continual improvement utilizing Kaizen Principles
- Deliver content and provide leadership to staff, current and prospective organization leaders
- Provide continual guidance and support to clients as they implement plan, adhering to all compliance, state and federal regulations, specific to the industry.
Director of Operations
OnBoard New York Tours / New York Party Shuttle
07.2009 - 03.2012
- Manage all operational aspects of the New York region
- Direct report to CEO of a Multi-Million Dollar Tour Company
- Develop and implement procedures and controls to promote effective communication and constructive workflow within the organization
- Establish and uphold operating policies consistent with vision of the CEO and BOD
- Ensure organization's external activities and internal operations are in compliance with local, state and federal regulations (federal and state DOT)
- Forecast and plan for ride volumes as they relate to employee staffing and vehicle acquisition
- Uphold quality control standards to develop and retain positive customer relationships
- Including investigation and incident resolution
- Effectively manage and oversee the maintenance of the fleet of company vehicles (Buses, vans, SUVs')
- Develop, nurture and grow meaningful and valuable strategic relationships, via 3rd Party vendor relationships
- Works independently, responsible for compliance and overall budget of the firm
- Acts as the liaison with the Home Office with regards to Ethics & Compliance, Licensing, Payroll and Human Resources (hiring, corrective actions, coaching, reviews, and terminations)
- Makes sound recommendations to CEO and BOD to stimulate companies' growth, and increase longevity and profitability
- Assist the sales and operations team to record sales growth.
Operations Manager
Dav El Chauffeured Transportation
03.2002 - 03.2009
- Responsibility for managing the daily functions for all work in the New York Metro Region
- Forecast and plan for ride volumes as they relate to employee staffing and vehicle acquisition
- Uphold quality control standards to develop and retain positive customer relationships
- Conduct investigative reports as it relates to customer incidents and work to resolve outstanding issues satisfying all the consumers' needs
- Review all chauffeur applicants and make appropriate hiring decisions
- Facilitate all new employees training, guiding all potential employment candidates through the company's chauffeur training module
- Assist General Manager in the daily operational needs of the branch
- Attend sales meetings to identify and address customer needs and/or issues.
Team Leader
American Express Travel Related Services
08.2001 - 03.2002
- Responsible for directing the daily activities of the Order Fulfillment Unit which include the pick/pack process for Travelers Cheques, Foreign Cash and Non-Financial Supplies, staffing, training, scheduling and planning work, and supervising the efficient utilization of space, equipment and staff to meet order requirements and quality standards
- Key responsibilities include development of staff, coaching, providing feedback, maintenance of the department and assigned equipment, supervision of the safety program, department and inventory security and to assist the Service Delivery Leader with cost control, analysis and budgeting
- The Team Leader serves as an interface and coordinator within the Order Fulfillment department
- The Team Leader is responsible for the safe, efficient and economical operation of the department and equipment and will work in concert with the production Co-coordinator to accomplish these tasks.
Operations Manager
Boston Coach
05.1999 - 05.2001
- Responsible for managing the daily operation of two satellite locations within the New York Metro Region (Flushing, NY, Princeton, NJ, Elizabeth, NJ) with operations supervisors reporting
- Forecast and plan for daily, monthly, and yearly ride volumes as they relate to employee staffing and vehicle acquisition
- Manage the quality initiative and develop positive customer relationships through careful negotiations
- Resolving all outstanding customer issues
- Review driver applicants and make appropriate hiring decisions
- Assist the Director of Operations in the daily needs of the branch
- Responsible for resolving all outstanding parking summonses issued to company vehicles.
Operations Supervisor
Boston Coach
06.1994 - 05.1999
- Responsible for supervising the dispatch operation, including the training, scheduling of dispatchers in the New York Metro Region
- Maintain driver database with emphasis on accuracy and timeliness
- Manage the Dispatch department in all 3 sites.
Education
Associate Degree: Business Management -
New Jersey City State University
Jersey City, NJ 09.1987 - 5 1989
Skills
Schedule Management
High Proficiency in Microsoft Office Suite
Process Management
Effective Communicator
Staff Supervision
Workflow Planning
Expense Control
Schedule Management
Operations Management
Team Leadership
Staff Training and Development
Performance Evaluations
Relationship Building
Critical Thinking
Websites
Certification
Ground Security Coordinator, American Airlines
Timeline
Ground Security Coordinator, American Airlines
06-2023
General Manager - Northeast Operations
The Landline Company
02.2023 - 10.2023
Director of Operations
Mass Transportation/SmartCare Medical Services
10.2022 - 02.2023
General Manager
BBZ Limousine & Livery Service, Inc.
07.2021 - 10.2021
Regional Operations Manager Delaware Valley
Addison Lee North America
01.2013 - 12.2019
Consultant
Kyizen Consulting Group East Coast Division
03.2012 - 01.2013
Director of Operations
OnBoard New York Tours / New York Party Shuttle
07.2009 - 03.2012
Operations Manager
Dav El Chauffeured Transportation
03.2002 - 03.2009
Team Leader
American Express Travel Related Services
08.2001 - 03.2002
Operations Manager
Boston Coach
05.1999 - 05.2001
Operations Supervisor
Boston Coach
06.1994 - 05.1999
Associate Degree: Business Management -
New Jersey City State University
09.1987 - 5 1989