Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Associate Inspector
Department of Revenue (MA)
Chelsea, MA
06.2025 - Current
Implement, oversee, and control the process for conducting employment eligibility checks and educational degree verifications for job applicants, promotional applicants, and applicable vendor employees.
Provide support in maintaining programs related to employee safety, security, and Continuity of Operations.
Assist Inspectors In investigation allegations of misconduct.
Assist Inspectors in gathering necessary evidence by conducting CORI and Extended Background Investigations, including but not limited to reviewing all information available to determine the necessary scope of investigative techniques to be used.
Ensure the agency's compliance with IRS Pub. 1075 as it relates to background checks by tracking all current employees' fingerprinting status and coordinate reprinting, when necessary, along with all local criminal checks.
Communicate with police departments and Court personnel to obtain all official records required in order to verify and confirm the accuracy of criminal records.
Coordination Center Officer
Department of Homeland Security
Boston, MA
12.2023 - 06.2025
Supports security from functions and operations such as Playbook, SPOT operations, TSS-Explosive operations, and Travel Document Check operations.
Establishing and maintaining working relations with counterparts within TSA, as well as other Federal, state, and local agencies, airports, airlines, and other transportation sector modes.
Reviews emergency call information and transferring information in accordance with local procedures.
Reviews incident reports for accuracy and completeness to ensure proper reporting procedures have been followed.
Inputting incident report data using various systems such as Salesforce, PARIS, and local systems.
Assisting inspectors in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
Determines the significance of events, follows incidents reporting guidelines and ensuring the delivery of information to appropriate recipients.
Ensuring that superiors are aware of ongoing activities. Providing guidance to supervisory and management officials such as immediate response to breaches of security and emergency situations.
Reviewed and validated timecards at end of pay period to ensure accuracy before final approval.
Performed critical functions such as recruiting, test proctoring, interviews, and job offer outreaches to meet the Transportation Security Administration hiring needs of TSA Boston and its spoke airports
Scheduled, planned, and participated in information sessions, job fairs and other recruiting events
Make preliminary eligibility determinations on applicants applying for positions
Reviewed candidate's biographic and demographic information and ensuring that all assignments and tasks are completed
Decline cases or return submitted documents that do not satisfy onboarding requirements
Monitor candidate status, gather data to create reports, exercise and track extensive follow-ups (ex: e-QIP forms and USAStaffing forms)
Created, maintained, and explained multiple database functions and produced multiple reports at short notice
Served as a point of contact to help candidates throughout the background screening process
Liaised with recruiting contractors and stakeholders to create a healthy pool of prospective new-hires and to address candidate concerns
Conducted presentations for thousands of applicants
Captured over 500 on-site fingerprint scans and other biometric data
Assisted with issuing PIV cards
Proficient in the Candidate Management System application on the Salesforce platform
Proficient in the USAStaffing application from the Office of Personnel Management
Performed troubleshoot for USAStaffing issues, PIV issues, or any other technical problems
City Letter Carrier
United States Postal Service, USPS
Revere, MA
09.2017 - 12.2018
Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail
Routed all classes of mail in sequence of delivery along established route
Sorted mail and packages for delivery, arranging mail in delivery sequence
Handled undeliverable mail in accordance with established standard operating procedures
Operated Government Owned Vehicles
Operations
Park Shuttle and Fly
Boston, MA
09.2015 - 03.2017
Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Addressed customer concerns with suitable solutions
Collected customer fees, managed refunds, and provided complete sales documentation
Applied policies and carried out standard operating procedures
Managed quality and customer service
Reviewed accident investigations and prepared related paperwork
Operated 2-way radio for communication with co-workers when necessary