Vincent Gagucas
San Francisco,CA
Summary
Seasoned Event Manager offering successful history of project management, team leadership and budgeting. Demonstrated skills in strategic planning, vendor relations and event marketing to deliver memorable experiences. Notable success in managing large-scale events while ensuring client satisfaction and meeting rigorous performance goals.
Overview
25
25
years of professional experience
Work History
Deputy General Manager
Oracle Park Parking Transportation
San Francisco, CA
03.2023 - 12.2024
- Additional conduit between Oracle Park, transportation, and the ABM team
- Assist GM in managing the full ABM team.
- Coordination of Mission Rock day-to-day parking operation.
- Billing and Collection Responsibility Over Full Portfolio
- Assist GM with staffing, training, and staff feedback/evaluation.
- Aids GM in event management, rate deployment, and execution of SOP.
- Analytics and measurement of portfolio performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Served as main liaison between employees and leadership team to relay questions and concerns.
Event Manager
Oracle Park Parking Transportation
San Francisco, CA
04.2021 - 01.2023
- Ensured client satisfaction by responding to and handling client requests and issues in a timely and efficient manner.
- Summarized all financial activity for upper management, including pro forma analyses as well as income statement,cash flow and budget write-ups.
- Executed regular audits in order to ensure operational and financial compliance within the company.
- Cultivated a successful working environment by supervising, educating,hiring ,terminating,training,and scheduling staff.
- Maintained cleanliness, overall appearance, and safety of parking areas and structures to ensure the efficient movement of all vehicles and pedestrian.
- Oversees other parking lot that connected to Oracle park operation.
- Evaluated event performance metrics against established goals and objectives.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Prepared reports on various aspects of organizational operations for senior management review.
Assistant Manager of Parking and Transportation
Pro-Park America West
Golden State Warriors, CA
07.2019 - 07.2020
- Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Directed drivers to parking spots.
- Directed all operational aspects, including distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Hospitality Parking Manager
Impark Parking
Sir Francis Drake Hotel,JW Marriott.San Francisco, CA
01.2000 - 07.2019
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Coordinated valet service for large groups, special events and daily guest loads.
- Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
- Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions
- Attend weekly resume meeting for hotel forecast and upcoming events.
- Coordinated with Front office manager for VIP arrivals including comp parking.
Education
Bachelor of Arts - Information Technology
City College of San Francisco
San Francisco, CA08.1998
Nursing Assistant -
NPC,Nursing School
San Bruno, CAHigh School Diploma -
Saint Marys Academy
Philippines Management Training Program -
City Park
San FranciscoSkills
- Scheduling
- Microsoft Excel
- Microsoft Outlook
- Critical Thinking
- Time Management
- Policies and procedures implementation
- Flexible
- Park Jockey, ParkHub, Skidata, Spothero
- Customer relationship management
- Financial and cash flow analyses
- Multi-site operations
- Transportation and logistics coordination
Timeline
Deputy General Manager
Oracle Park Parking Transportation
03.2023 - 12.2024
Event Manager
Oracle Park Parking Transportation
04.2021 - 01.2023
Assistant Manager of Parking and Transportation
Pro-Park America West
07.2019 - 07.2020
Hospitality Parking Manager
Impark Parking
01.2000 - 07.2019
Bachelor of Arts - Information Technology
City College of San Francisco
Nursing Assistant -
NPC,Nursing School
High School Diploma -
Saint Marys Academy
Management Training Program -
City Park
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