Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vincent Gailard

Chicago,IL

Summary

Highly experienced computer systems technician successful at efficiently resolving computer and network issues with a strong focus on customer service. Specializing in Windows, Mac OS, and network environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Systems Technician

Museum Of Science And Industry
Chicago, IL
06.1998 - 06.2020
  • Provided technical support via telephone, remote assistance, and on location.
  • Installed, modified, repaired, and relocated software and hardware in a variety of configurations
  • Active Directory user account maintenance
  • CAT5/6 termination, troubleshooting
  • Performed tests of functionality, security, and performance of different workstations and devices
  • Supported point-of-sale systems in food service, admissions, and floor kiosks
  • Identified and resolved technical issues using variety of diagnostic tools and tactics
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Prioritized and handled multiple tasks on daily basis
  • Used JIRA, ManageEngine, and Track-it! ticketing systems to manage, document, and process support actions and requests
  • Supported rollouts of new VoIP telephones, MFPs, and network devices
  • Coordinated proper electronics disposal with outside services

Customer Service Representative

Computer Rental Corporation Of America
Schiller Park, IL
04.1997 - 05.1998
  • Assembled computer rental orders in warehouse and loaded company vehicles for transport to site
  • Operated company vehicle to deliver, install, and break down computer, network, and audio/visual equipment in classrooms and event spaces
  • Provided on-site service and support of delivered equipment to clients in Illinois and Wisconsin

Technical Support Representative

National Systems Corporation
Chicago, IL
03.1994 - 04.1997
  • Guided non-technical individuals via telephone through hardware and software adds and changes
  • Installed hardware and proprietary software
  • Provided on-call support for critical and non-critical issues
  • Documented requests and support actions in detail
  • Assisted customers across multiple time zones in identifying issues and explained solutions to restore service and functionality
  • Trained and supported end users with software and hardware processes such as reporting and system backups
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints and problems, and answer questions
  • Traveled to New York, New Jersey, Delaware, and Pennsylvania for on-site upgrades and maintenance

Education

Associate of Applied Science - Electronics Technician

DeVry University
Chicago, IL
10.1993

Skills

  • Intel-based laptops and desktop PCs
  • Point-of-sale hardware and software
  • Issue, project, and inventory tracking applications
  • VoIP telephony
  • LAN and WLAN support
  • Remote and over-the-telephone technical support
  • Microsoft Windows XP, 7, 10
  • Active Directory
  • Repair
  • Customer Service
  • Troubleshooting
  • Microsoft Office 2013, 365
  • Multi-function and Desktop Printers
  • Written and verbal communication

Certification

  • CompTIA A+ Technician, January 2020

Timeline

Systems Technician

Museum Of Science And Industry
06.1998 - 06.2020

Customer Service Representative

Computer Rental Corporation Of America
04.1997 - 05.1998

Technical Support Representative

National Systems Corporation
03.1994 - 04.1997

Associate of Applied Science - Electronics Technician

DeVry University

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