Vincent Gallegos

• Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
• Managed custodial staff, ensuring that all tasks were completed in a timely and efficient manner.
• Provided direction and guidance to custodial staff on daily assignments and special projects.
• Conducted regular inspections of the premises to ensure cleanliness standards were being met.
• Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
• Created training materials and conducted orientation sessions for new custodial staff members.
• Ensured compliance with safety regulations and implemented corrective measures when necessary.
• Ordered supplies for the custodial department as needed, staying within budget constraints.
• Maintained records of attendance, performance reviews, payroll information and other relevant data related to the custodial staff.
• Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
• Assisted in resolving customer complaints regarding custodial services in a professional manner.
• Trained staff on how to use appropriate equipment safely and effectively while following established procedures.
• Responded to emergency calls from customers concerning any issues related to cleanliness or maintenance needs of the facility.
• Coordinated with outside contractors when specialized cleaning services were required.
• Performed preventative maintenance checks on equipment used by the custodial team to ensure optimal performance levels.
• Monitored inventory levels of supplies and ordered additional items when necessary.
• Evaluated current processes for efficiency improvements within the custodial department.
• Analyzed operational costs associated with labor, supplies and other expenses incurred by the department.
• Worked closely with management teams from other departments to coordinate efforts between departments where applicable.
• Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
• Participated in meetings with senior leadership providing updates on progress made within the custodial department.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Practiced safe work habits and wore protective safety equipment.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Prepared work schedules for associates to promote proper staffing levels.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Assigned work and monitored performance of project personnel.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Proposed or approved modifications to project plans.
• Implemented quality control measures to uphold company standards.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked with cross-functional teams to achieve goals.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided customer service to eyewear shoppers, answering questions and addressing concerns.
• Assisted customers in selecting frames that best fit their facial features and lifestyle.
• Organized merchandise displays to attractively showcase products.
• Performed daily inventory of stock and restocked shelves as needed.
• Explained product features, benefits, warranties and return policies to customers.
• Maintained a clean and organized work area for customers' convenience.
• Monitored sales activities to ensure compliance with company standards.
• Advised clients on current fashion trends in eyewear styles and colors.
• Performed regular maintenance checks on optical equipment such as lensometers or edgers.
• Participated in team meetings discussing strategies for improving sales and customer experience.
• Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
• Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
• Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Organized store by returning merchandise to proper areas and restocked displays.

Custodian supervisor duties including:

• Delegation of duties to staff members, authoring daily shift reports detailing work tasks completed, monitor attendance, approve leave requests in Micriox, employee performance quality inspections, communicate appropriately and effectively with custodial staff on a daily basis, keep custodial Manager informed of equipment needs, budgets, and personnel related items, performance evaluations, and boosting team morale, custodial supply ordering and inventory management, building maintenance work order creation, replacing/adding restroom dispensers for ADA requirements, biohazardous/toxic removals/disinfecting, equipment operation/ troubleshooting/repair/maintenance/and proper storage, forklift/bob certified through the CDOT, helping manage the floor crew in addition to a subordinate crew of 13 people, custodial duties including dusting, trash removal and disposal, sweeping/ mopping/ vacuuming/ stripping/ buffing/ waxing/ shampooing/ and stain removal of various flooring surfaces, cleaning chalkboards, upholstery cleaning, furniture repositioning, washing glass, cleaning walls and partitions, wiping vents and doors, servicing dispensers, sanitizing drinking fountains, sanitizing restrooms, snow removal, event space preparations, training new employees according to detailed specifications to ensure a quality product for our clients, recurrent training for existing employees to ensure performance efficiency and increased productivity, facilitating staff meetings to improve staff communication and recommendations for process streamlining and improvement as well as overall efficiency, same day fulfillment of client email and voicemail service requests, training material management of equipment procedures, helping management with serious concerns with their crews, helping with the hiring process of employees, taking on extra tasks given by manager of custodial operation/manager of maintenance of operations, Emergency clean ups during/after hours of operation, other duties as assigned or required. Creating and maintaining a safe and sanitary work environment for staff and clients alike.

• Custodian duties including: Trash removal and disposal, sweeping/ mopping/ vacuuming/ stripping/ buffing/ waxing/ shampooing/ and stain removal of various flooring surfaces, upholstery cleaning, furniture repositioning, washing glass, cleaning walls and partitions, wiping vents and doors, servicing dispensers, sanitizing drinking fountains, training new employees according to detailed specifications to ensure a quality product for our clients, acting lead role when needed, other duties as assigned or required. Creating and maintaining a safe and sanitary work environment for staff and clients alike.
• Supervised daily cleaning activities in assigned areas.
• Monitored inventory of supplies and equipment, ordered new items as needed.
• Trained and evaluated new custodial staff members on the job.
• Assisted with scheduling custodians for various shifts and tasks.
• Resolved customer complaints related to cleanliness or maintenance issues.
• Performed general repairs such as replacing light bulbs, unclogging drains.
• Inspected facilities regularly to identify potential problems or hazards.
• Provided guidance to subordinates on proper use of chemicals and other cleaning products.
• Acted as a liaison between management and custodial staff when necessary.
• Developed efficient methods for completing routine cleaning tasks more quickly.
• Organized storage rooms for supplies in an orderly manner for easy access.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
• Polished windows, glass partitions or mirrors using sponges or squeegees.
• Followed company uniform, performance and security policies with every job.
• Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
• Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
• Completed routine maintenance checks, notifying management of needed repairs.

• Custodian duties including: Trash removal and disposal, sweeping/ mopping/ vacuuming/ stripping/ buffing/ waxing/ shampooing/ and stain removal of various flooring surfaces, upholstery cleaning, furniture repositioning, washing glass, cleaning walls and partitions, wiping vents and doors, servicing dispensers, sanitizing drinking fountains, training new employees according to detailed specifications to ensure a quality product for our clients, acting lead role when needed, other duties as assigned or required. Creating and maintaining a safe and sanitary work environment for staff and clients alike.
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• Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
• Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
• Checked security of building after closing, ensuring that all doors are locked and lights are off.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Notified building managers about needed repairs to maintain public safety.
• Reduced cleaning time significantly while maintaining company quality standards.
• Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
• Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Moved equipment and furniture to thoroughly clean space.
• Checked and stocked inventory throughout facility to meet expected demands.
• Followed company uniform, performance and security policies with every job.

• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Inspected packages for damages or defects and recorded any issues found.
• Organized packages according to type, size, destination, and other specifications.
• Stacked boxes onto pallets in an efficient manner.
• Checked all outgoing shipments to ensure accuracy of contents.
• Assembled containers or crates for large shipments using hand tools and power tools.
• Monitored package deliveries to ensure timely arrivals at destinations.
• Reported any lost or damaged items to supervisors immediately upon discovery.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Resolved conveyor system issues by clearing jams and blockages.
• Disposed of debris and hazardous materials properly to avoid contamination.
• Worked flexible hours, including weekends and holidays, to meet business needs.
• Operated material handling equipment safely to move heavy packages.

• Lead worker duties including: Team supervision, work delegation, training/employee development, coaching/mentoring, scheduling/attendance management, product inventory maintenance, cash management, drawer balancing, cleaning/sanitation performance and inspection, cashiering, and food preparation.

• Lead worker duties including: Team supervision, work delegation, training/employee development, coaching/mentoring, scheduling/attendance management, product inventory maintenance, cash management, drawer balancing, cleaning/sanitation performance and inspection, cashiering, and food preparation.