Vincent Goldsberry
New Castle,DE
Summary
Dynamic basketball coach with proven skills in training program development, player assessment, and strategy formulation. Committed to fostering a positive team culture and enhancing athlete performance.
Overview
15
15
years of professional experience
Work History
Basketball Coach
Cecil College
Rising Sun, Maryland
09.2025 - Current
- Developed training programs to enhance athletes' skills and performance.
- Organized team practices focusing on strategy and teamwork.
- Provided individualized coaching to improve player techniques and confidence.
- Evaluated player performance through regular assessments and feedback sessions.
- Collaborated with athletic staff to ensure compliance with college policies.
- Coordinated game schedules and logistics for away competitions.
- Fostered a positive team culture promoting sportsmanship and respect among players.
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
Used Car Dealer
A1 Investors LLC
Wilmington, Delaware
10.2020 - 05.2025
- Managed customer inquiries and provided information on vehicle inventory.
- Facilitated vehicle financing options and guided customers through paperwork.
- Conducted thorough inspections of trade-in vehicles for quality assessment.
- Negotiated purchase agreements and final sales with customers directly.
- Trained new staff on dealership processes and customer service standards.
- Developed marketing strategies to promote inventory and increase sales.
- Maintained accurate records of vehicle sales and customer interactions.
- Ensured compliance with local regulations regarding used car sales practices.
- Negotiated deals between buyers and sellers in order to reach mutually beneficial agreements.
- Created detailed reports on sales performance, inventory levels, and customer feedback.
- Conducted test drives with prospective buyers and demonstrated features of each vehicle.
- Processed title transfers after sales were completed.
Customer Service Representative
American Honda Finance
Wilmington, Delaware
09.2017 - 09.2020
- Provided exceptional support to customers regarding financing options and account inquiries.
- Assisted clients in navigating online account management tools and applications.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Collaborated with team members to improve service delivery processes and workflows.
- Documented customer interactions accurately in the company's CRM system for tracking purposes.
- Trained new staff on customer service protocols and software usage effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Collections Agent
Phillips & Cohen Associates Ltd.
Wilmington, Delaware
06.2016 - 08.2017
- Managed inbound and outbound calls to discuss outstanding debts with clients.
- Negotiated payment plans to facilitate timely debt resolution with customers.
- Documented interactions and updates in the collections management system accurately.
- Educated clients on financial options and consequences of unpaid debts effectively.
- Maintained compliance with regulatory guidelines during all collection activities consistently.
Cashier
Nemours Children's Hospital
Wilmington, Delaware
02.2015 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted patients and families with inquiries and payment options.
- Maintained a clean and organized checkout area for customer satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash, credit, and debit transactions with accuracy and care.
Professional Basketball Player
KK Lirijia
Skope , Macedonia
06.2011 - 02.2015
- Participated in team practices to enhance skills and teamwork dynamics.
- Analyzed opponent gameplay to identify strengths and weaknesses.
- Maintained physical fitness through rigorous training and conditioning routines.
- Communicated effectively with teammates during high-pressure game situations.
Education
Bachelor of Arts - Sports Management
Coppin State University
Baltimore, MD04-2011
High School Diploma -
Saint Elizabeths High School
Wilmington, DE04-2007
Skills
- Training program development
- Player assessment
- Strategy formulation
- Team management
- Technique instruction
- Game analysis
Timeline
Basketball Coach
Cecil College
09.2025 - Current
Used Car Dealer
A1 Investors LLC
10.2020 - 05.2025
Customer Service Representative
American Honda Finance
09.2017 - 09.2020
Collections Agent
Phillips & Cohen Associates Ltd.
06.2016 - 08.2017
Cashier
Nemours Children's Hospital
02.2015 - 05.2016
Professional Basketball Player
KK Lirijia
06.2011 - 02.2015
Bachelor of Arts - Sports Management
Coppin State University
High School Diploma -
Saint Elizabeths High School