Vincent Graziano
New York,NY
Summary
Award-winning Senior Insurance Sales Agent at AAA Northeast, recognized as Agent of the Year for NY three consecutive years. Excelled in leadership and insurance sales, mentoring new agents and exceeding sales targets through exceptional customer service and product knowledge. Demonstrated ability to build strong client relationships, enhancing satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Senior Insurance Sales Agen
AAA Northest
07.2022 - Current
- Agent of the year for the state of NY 2021, 2022, 2023
- Championed the insurance referral program between membership and Insurance department
- Shadowed with new agents during training, and coached, offered help and advice as they started selling
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Sales Agent
AAA Northeast
08.2014 - 07.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Account Manager/Sales Agent
K.A.G Insurance
08.2012 - 08.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Arts - Speech Communications
STATE UNIVERISTY OF NEW YORK COLLEGE AT ONEONTA
Oneonta, NY05.1999
Skills
- Customer Service
- Insurance sales
- Leadership
- Product Knowledge
Timeline
Senior Insurance Sales Agen
AAA Northest
07.2022 - Current
Sales Agent
AAA Northeast
08.2014 - 07.2022
Account Manager/Sales Agent
K.A.G Insurance
08.2012 - 08.2014
Bachelor of Arts - Speech Communications
STATE UNIVERISTY OF NEW YORK COLLEGE AT ONEONTA
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