Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Guerrero

San Antonio,TX

Summary

Experienced with diagnosing and resolving technical issues quickly and efficiently. Delivers exceptional support in hardware, software and Audio & Visual troubleshooting, ensuring minimal downtime. Knowledge of effective communication and problem-solving techniques under tight situations to improve user satisfaction.

Overview

16
16
years of professional experience

Work History

IT Desktop Support /Audio Visual Technician

UT Health Science Center At San Antonio
10.2023 - Current
  • Set up projectors, laptops and microphones for live presentations.
  • Optimize sound quality by conducting thorough sound checks prior to each event start time.
  • Customer service
  • Participate in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
  • Program audio-visual equipment along with windows and mac devices to support seamless live events for upwards of 200+ live guests
  • Remain knowledgeable of various audio equipment and cables.
  • Utilize remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Assist in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
  • Successfully onboard new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
  • Diagnose and troubleshot hardware, software and network issues.
  • Remove malware, ransomware, and other threats from laptops and desktop systems.

Owner/Operator

DJ Free Entertainment
01.2009 - Current
  • Operate and manage malfunctions and upkeep on large intelligent lighting and professional audio equipment.
  • Manage 2+ person(s) audio, lighting and visual production crew.
  • Stay knowledgeable on Windows and Mac operating systems to operate lighting, audio and visual software programs.
  • Stay knowledgeable in a wide variety of audio equipment and audio designs for diverse events.
  • Provide musical entertainment and excellent customer service skills for diverse clientele.
  • Manage all financial business transactions for all written contracts, invoices and receipts.

Materials Management Clerk (Senior)

UT Health Science Center At San Antonio
05.2022 - Current
  • Customer service.
  • Responsible for coordinating 5 person receiving team.
  • Received over 50+ inbound purchase orders using scan gun technology daily.
  • Reviewed shipping documents, packing slips, and invoices to inspect quality and quantity of shipments.
  • Balanced workloads between team to process all purchase orders using company software and deliver to end users.
  • Handled scheduled pick ups of all outbound campus orders and mail runs while maintaining proper safety methods.
  • General warehouse duties.

Materials Management Clerk

UT Health Science Center At San Antonio
11.2021 - 10.2023
  • Customer service.
  • Received over 50+ inbound purchase orders using scan gun technology daily.
  • Reviewed shipping documents, packing slips, and invoices to inspect quality and quantity of shipments.
  • Handled scheduled pick ups of all outbound campus orders and mail runs while maintaining proper safety methods.
  • General warehouse duties.

Delivery Driver

Rene's Parcel Service (FED EX)
11.2020 - 11.2021
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Verified over 800+ daily deliveries a week against shipping instructions before delivering to customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Oversaw product loading to keep items balanced, work efficiency and secured items for safe delivery.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Order Selector

Glazers Beer And Beverage
02.2020 - 06.2020
  • Selected, prepared and shipped merchandise for over 100+ major grocery retailers.
  • Used pick sheets to select outbound orders.
  • General warehouse duties.
  • Stocked missing items into locations.

Warehouse/Shipping Associate

San Antonio Food Bank
07.2016 - 02.2019
  • Used Microsoft 365 and company software to create and distribute outbound orders to 5+ order selectors daily.
  • Used hand held RF scan guns to track inventory and trouble shoot missing items for 5+ order selectors.
  • Used pick sheets to select outbound orders.
  • General warehouse duties.

Warehouse Order Selector

Hesselbien Tire Southwest
06.2013 - 07.2014
  • Selected, prepared and shipped merchandise using necessary machines; Fork Lift, Reach Lift, Picker Lift, and Clamp Truck.
  • Used pick sheets to select outbound orders for over 200+ tire retailers in south Texas .
  • General warehouse duties.

Merchandiser

GLI Distributing
06.2010 - 06.2011
  • Used company vehicle to tend to local area accounts.
  • Stocked and maintained shelves of over 8 area major grocery retailers daily.
  • Changed and rotated window displays, interior display areas, and signage to reflect current change in new inventory or promotions.
  • General warehouse duties.

Education

GED -

Navarro Academy
San Antonio, 78207 623 S. Pecos La Trinidad
06.2007

Skills

  • Customer service
  • Audio and Video Equipment Operation
  • Technical support expertise
  • Active Directory management
  • Ticketing system proficiency
  • Remote desktop support
  • Data backup and recovery
  • Virus and malware removal
  • Software installation
  • Strong Verbal and Written Communication
  • Live streaming

Timeline

IT Desktop Support /Audio Visual Technician

UT Health Science Center At San Antonio
10.2023 - Current

Materials Management Clerk (Senior)

UT Health Science Center At San Antonio
05.2022 - Current

Materials Management Clerk

UT Health Science Center At San Antonio
11.2021 - 10.2023

Delivery Driver

Rene's Parcel Service (FED EX)
11.2020 - 11.2021

Order Selector

Glazers Beer And Beverage
02.2020 - 06.2020

Warehouse/Shipping Associate

San Antonio Food Bank
07.2016 - 02.2019

Warehouse Order Selector

Hesselbien Tire Southwest
06.2013 - 07.2014

Merchandiser

GLI Distributing
06.2010 - 06.2011

Owner/Operator

DJ Free Entertainment
01.2009 - Current

GED -

Navarro Academy

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