Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Vincent Gunter

Phoenix,AZ

Summary

Business Analyst with a talent for acting as a bridge between those with, and without a technical background.

6+ years working with sales teams, both as a salesman and supporting them through BA has provided deep domain expertise in sales operations.

Hyper focused on getting to the root causes of success and failure, while simultaneously able to step back and see the overall business objective.

Regularly work 10+ hour days in order to improve myself and find ways to help the team and the business.

Together, better than yesterday.

Overview

7
7
years of professional experience

Work History

Business Analyst

TTEC
03.2021 - 05.2023
  • Contracted with Meta to support their sales teams and several VPs by Creating Dashboards leaderboards, Spiffs, and ad-hoc reports using Tableau and Excel.
  • Utilized data visualizations in Tableau and Excel to show trends, forecasts, outliers, leaders, and root cause analysis of problems.
  • Once per week, month, and quarter calculated commission for roughly 300 sales reps. Commission structure changed once per quarter to target new KPI's based on reports from previous quarters. Presented these reports to TTEC's accounting department and VP of global sales operations.
  • Developed queries and processes to clean, blend/join, and analyze data from multiple sources.

Sales Representative

Greenix
11.2018 - 03.2021
  • My team and I started a new branch and increased account base from 0 to 504 over 4 weeks, leveraging networking, referrals and a lot of long days.
  • Worked with sales team to reach individual and team targets, consistently meeting and exceeding personal quotas.
  • Made presentations in front of 100-160 people 6 days a week.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Workforce Manager

Concentrix
08.2018 - 02.2019
  • Utilized Excel, Workforce, and CRM tools to support sales and customer support teams of over 250 people.
  • Used Excel to create reports showing KPI trends, leaders, and outliers.
  • Based on previous reports my team and I worked closely with leaders and clients to create and implement strategies to help sales teams hit KPI targets.
  • Worked with leaders to forecast staffing requirements in order to hit AHT, and AWT targets.
  • Participated in interviewing, hiring, and training processes.

Missionary

The Church Of Jesus Christ Of Latter-Day Saints
06.2016 - 07.2018
  • Gave 46 seminars over two years in leadership venues and general assemblies about effective proselyting, communication, time management, and goal setting skills.
  • Led groups of 32 volunteers on community service missions through poor and affluent areas to preach, educate, and promote faith in God.
  • De-escalated and resolved conflicts between locals and missionaries.
  • Learned the value of hard work, goal setting, humility and being honest in everything I do.

Education

Microsoft Certified Azure Essentials -

Microsoft

Skills

  • Tableau
  • Microsoft Excel
  • VBA
  • Microsoft Azure fundamentals
  • Microsoft Office
  • Power BI
  • Dashboards
  • Clear and Concise Communication
  • Data Visualization and Presentation
  • Humanizing data

Timeline

Business Analyst

TTEC
03.2021 - 05.2023

Sales Representative

Greenix
11.2018 - 03.2021

Workforce Manager

Concentrix
08.2018 - 02.2019

Missionary

The Church Of Jesus Christ Of Latter-Day Saints
06.2016 - 07.2018

Microsoft Certified Azure Essentials -

Microsoft

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