Vincent Haddan
Van Buren,AR
Summary
Hardworking, reliable, and focused on going above and beyond to support team and serve customers. Trained in customer service, management,banking and willing to face any challenges while offering top-notch abilities. Motivated to continue to learn and grow as a professional in any industry and motivated to learn new opportunities. Dependable and work well in fast-paced environments. Seeks out opportunities to go beyond basics and become a better version of myself.
Overview
8
8
years of professional experience
Work History
Senior Personal Banker
First Convience Bank
01.2024 - Current
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
- Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
- Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Maintained friendly and professional customer interactions.
DELIVERY DRIVER
FedEx
02.2023 - 12.2023
- Transported materials to business hubs, retail customers and wholesale vendors
- Checked inventory loads against shipping papers to verify accuracy of each order
- Used local road knowledge and GPS applications to plan efficient routes and avoid traffic
- Reviewed orders before delivery and confirmed completeness and proper invoicing
- Handled bagged products with care and delivered in good condition to customers' locations
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery
- Trained new employees regarding order verification, transaction handling and vehicle operation.
DELIVERY DRIVER
Tri-state Enterprises
06.2020 - 11.2022
- Tracked and maintained records for mileage, fuel usage and delivery instructions
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery
- Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers
- Communicated with dispatchers to deliver loads to correct destination and relay challenges
- Researched and traveled most direct route to deliver items on schedule
- Complied with established company policies and procedures and DOT regulations to maximize road safety
- Stayed in open communication with dispatch teams to keep customers updated on delivery times and schedule changes.
GENERAL MANAGER
Papa Murphys, LLC
01.2016 - 04.2019
- Monitored team member performance, conducting evaluations and recommending promotions
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures
- Built high-performing teams and worked collaboratively to drive change initiatives within organization
- Anticipated, identified and corrected system breakdowns to avoid service delays
- Reinforced training and upheld company-wide service and brand quality standards
- Oversaw talent recruitment, onboarding and training
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Developed employee strengths to improve engagement and remain competitive
- Planned and analyzed staffing, promoting sufficient coverage of employees
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Increased employee job satisfaction with hands-on, motivational approach
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2013
Skills
- Safe driving
- Local routes understanding
- Payment collection
- Delivery schedule development
- Customer service
- Sell products
- Serve customers
- Teamwork
- Task prioritization
- Organization
- Public speaking
- Customer relations
- Verbal communication
- Relationship Management
- Cross-Selling Products
- Financial Services
- Client Relationship Management
- Banking
- Sales strategy
- Account Maintenance
- Loans
- Branch operations
- Financial Advising
- Business Development
Timeline
Senior Personal Banker
First Convience Bank
01.2024 - Current
DELIVERY DRIVER
FedEx
02.2023 - 12.2023
DELIVERY DRIVER
Tri-state Enterprises
06.2020 - 11.2022
GENERAL MANAGER
Papa Murphys, LLC
01.2016 - 04.2019
High School Diploma -
Antioch High School
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