Vincent Hamby
Chino,CA
Overview
6
6
years of professional experience
Work History
Associate Banker - Market Expansion
JPMorgan Chase Bank
06.2022 - Current
- Deliver personalized customer service in order to boost overall satisfaction surveys for the branch, achieving an individual satisfaction rating of 99% in 2024 and 96% in 2025.
- Possess drive, initiative, and knowledge to provide financial options for customers through consistent enrollment in our consumer customer convenience products
- Conduct needs-based conversations to understand clients' financial goals and tailor solutions across checking, savings, credit, and long-term planning
- Address general inquiries from small to medium business owners about business credit and deposit products and connect them to the correct business partner for deeper support.
- Identify investment, business, and mortgage opportunities; collaborate with the Private Client Banker to ensure clients are connected with the appropriate line of business
- Review and authorize supervisor-level overrides up to $25,000 when the system flags a transaction as unusual, utilizing systematic resources to assess risk and protect the firm
Certified Shift Manager
Mcdonald's
10.2021 - 06.2022
- Increased restaurant profitability through operational oversight and delegation with a reduction in drive-thru times
- Accurately informed customers about restaurant offerings and resolved customer inquiries to increase guest satisfaction
- Deescalated tense customer interactions by applying clear communication and effective problem-solving
- Motivated and trained crew to improve on their skills and deliver excellent service
Crew Trainer
Mcdonald's
03.2020 - 10.2021
- Provided customer service and developed customer interaction skills
- Accurately operated the point-of-sale system for guest satisfaction
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Bachelor's Degree - Accounting
California State University, Fullerton
Fullerton, CA05.2026
Skills
- Banking regulations
- Critical thinking
- Client education
- Client relationship building
- Clear communication: verbal and written
Languages
Spanish
Websites
Timeline
Associate Banker - Market Expansion
JPMorgan Chase Bank
06.2022 - Current
Certified Shift Manager
Mcdonald's
10.2021 - 06.2022
Crew Trainer
Mcdonald's
03.2020 - 10.2021
Bachelor's Degree - Accounting
California State University, Fullerton