Vincent Harris-Henderson
Cordova,TN
Summary
Accomplished Operations Manager with a proven track record at FreshStart, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, demonstrated through significant improvements in accountability and performance outcomes. Skilled in MS Office and adept at fostering client relationships, consistently achieving and surpassing goals with strategic planning and implementation. Seasoned Operations Manager and talented leader with 20 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
Work History
Operations Manager
FreshStart
12.2023 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed 7 schools custodial teams in Memphis Shelby County School District
2nd Shift Production Manager
FHI
04.2022 - 04.2023
- Managed daily scheduling of personnel resources according to production requirements.
- Assisted in hiring decisions, contributing to building a strong team of skilled workers for the production floor.
- Delegated tasks among team members efficiently while overseeing their progress towards set goals.
- Ensured product quality with thorough inspection protocols and adherence to industry standards.
- Reduced production downtime by proactively addressing equipment maintenance and repair needs.
- Provided constructive feedback through individual performance reviews aimed at enhancing employee growth within their positions.
Coordinating Supervisor
Technicolor HES
09.2009 - 04.2022
- Oversaw the successful completion of multiple projects simultaneously, demonstrating exceptional multitasking abilities.
- Conducted thorough risk assessments to mitigate potential issues before they arose, minimizing disruptions in operations or project timelines.
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Optimized workflow processes to reduce bottlenecks, improve efficiency, and increase output without compromising quality.
- Helped develop, implement processes, and maintain operation of Northsort Sp. Handling department.
- Implemented quality assurance measures to maintain high standards of service delivery and client satisfaction.
2nd Shift Transit Operations Supervisor
Regions Financial Corp.
09.1996 - 03.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Ensured all nightly Federal Reserve and EOM deadlines were made as scheduled.
- Balanced all Regions Banks and their Affiliate Banks in the country EOD accounts nightly.
Education
High School Diploma -
Northside High School
Memphis, TNNo Degree - Nursing
Southwest Community College
Memphis, TNSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- MS Office
- Maintaining Compliance
- Client Relationships
- Inventory Control
Timeline
Operations Manager
FreshStart
12.2023 - 05.2024
2nd Shift Production Manager
FHI
04.2022 - 04.2023
Coordinating Supervisor
Technicolor HES
09.2009 - 04.2022
2nd Shift Transit Operations Supervisor
Regions Financial Corp.
09.1996 - 03.2006
High School Diploma -
Northside High School
No Degree - Nursing
Southwest Community College
Similar Profiles
Jerson RamosJerson Ramos
Resident Electrical Technician at StartFresh Laundry Services (Formerly Freshstart)Resident Electrical Technician at StartFresh Laundry Services (Formerly Freshstart)
Shari BarrowShari Barrow
ADDICTION RECOVERY ADVISOR at FRESHSTART Recovery, LLCADDICTION RECOVERY ADVISOR at FRESHSTART Recovery, LLC
David-Agustus CooperDavid-Agustus Cooper
Construction Worker at FRESHSTART MINISTRIES SERVICES LLCConstruction Worker at FRESHSTART MINISTRIES SERVICES LLC