Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Hayes

Schaumburg,IL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

42
42
years of professional experience

Work History

Service Consultant

CarMax
Naperville, IL
03.2021 - 02.2024
  • Greeted customers, assessed their needs and provided appropriate services.
  • Handled incoming calls from customers regarding product or service orders.

  • Demonstrated knowledge of company products and services, including pricing plans and features.
  • Participated in team meetings to discuss potential solutions for improving customer experience.
  • Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
  • Maintained customer records and updated them as necessary.
  • Processed payments for products and services rendered.
  • Created detailed reports on service requests received by customers.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Examined records and papers to verify warranty and service contract coverage.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Industrial Painter

E & M Painting
Streamwood, IL
01.2009 - 03.2021
  • Inspected painted surfaces after completion to ensure quality standards were met.
  • Masked off areas before applying paint finishes.
  • Performed routine maintenance checks on painting equipment between jobs.
  • Operated power tools such as spray guns and pressure washers.
  • Prepared surfaces for painting, including sanding and cleaning.
  • Checked that all necessary supplies were available prior to beginning a job.
  • Applied primer coats to ensure proper adhesion of paint.
  • Cleaned up job sites when finished with projects.
  • Assisted other painters in completing large-scale projects efficiently.
  • Sprayed or brushed on protective coatings such as epoxy, lacquer, enamel, and polyurethane.
  • Repaired equipment malfunctions or damage related to painting jobs.
  • Adhered to all applicable local laws and regulations concerning the use of paints and other chemicals.
  • Followed safety protocols while working with hazardous substances like solvents and paints.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.

Dock Worker/Manager

Walmart
Streamwood, IL
03.2015 - 12.2017
  • Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
  • Ensured that all safety protocols were followed while working on the dockside.
  • Communicated effectively with other workers regarding delivery schedules.
  • Followed company policies related to security measures while handling packages.
  • Organized warehouse inventory in an efficient manner.
  • Protected company inventory by maintaining and organizing storage areas.
  • Worked collaboratively with customers and staff at various levels.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.

Automotive Technician

Cat's Auto Repair
Schaumburg, IL
05.2012 - 12.2014
  • Maintained a clean working environment at all times.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Operated a variety of shop equipment safely and efficiently.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.

Valet Manager

PTT Servies
Elk Grove Village, IL
02.2006 - 11.2009
  • Managed VIP arrivals and departures with smooth and professional approach.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Coached team members to consistently exceed superior customer service standards.
  • Coordinated valet service for large groups, special events and daily guest loads.
  • Provided support and guidance to new hires during the onboarding process.
  • Managed inventory of supplies needed for successful operation of the valet parking service.

Field Training Supervisor

Comcast
Schaumburg, IL
02.2003 - 02.2006
  • Ensured compliance with relevant laws, regulations, policies and procedures related to field training operations.
  • Prepared detailed reports regarding completed training activities for review by upper management.
  • Coached, mentored and trained staff members on departmental policies, procedures and protocols.
  • Developed and maintained a comprehensive field training program to ensure employees had the skills needed to meet job requirements.
  • Installed, configured and tested network hardware such as routers, switches and wireless access points.
  • Responded promptly to service requests from customers regarding their internet connection issues.
  • Provided guidance to other technicians in identifying and resolving complex networking issues.
  • Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.

Tow Truck Driver/Evening Shift Supervisor

Artie's Towing
Elgin, IL
03.2002 - 02.2003
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Maintained accurate records of all towing activities.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Provided courteous customer service at all times by being friendly, helpful, and professional.
  • Worked closely with other drivers, mechanics, tow operators during shifts.

Sales Representative Manager

Areawide Cellular
Chicago, IL
08.1999 - 12.2001
  • Identified potential customers and developed relationships with them.
  • Developed and implemented sales strategies to reach key accounts.
  • Resolved conflicts between customers and company representatives.
  • Analyzed sales data to identify opportunities for improvement in processes and procedures.
  • Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
  • Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.

Auto Care Center Manager

Sears Automotive Group
Chicago, IL
09.1996 - 08.1999
  • Managed daily operations of a busy auto care center, including scheduling appointments and assigning tasks to staff.
  • Performed routine inspections of vehicles prior to returning them to customers after repairs were complete.
  • Trained new employees in technical repair procedures as well as customer service standards.
  • Implemented strategies to increase revenue through upselling services or additional products.
  • Assisted in resolving customer complaints regarding billing issues or unsatisfactory workmanship.
  • Ensured compliance with safety regulations, environmental laws, and other applicable rules and regulations.

Automotive Technician/Assistant Manager

Car-X / Casey Automotive
Palatine, IL
05.1982 - 07.1996
  • Advised management on purchasing additional tools and equipment necessary for servicing vehicles.
  • Maintained a clean and safe work environment by following established safety procedures.
  • Performed basic automotive maintenance such as oil changes, tire rotation and brake pad replacements.
  • Greeted customers upon arrival at the shop and discussed their vehicle's needs or any other related issues they may have had.
  • Inspected vehicle engines to identify potential issues and recommended repairs.
  • Reviewed paperwork associated with each job to ensure accuracy of information entered into the system.
  • Recorded all services performed on vehicles in the computer system accurately.
  • Provided customer service including answering questions about services offered and providing estimates for repair costs.
  • Kept track of inventory of spare parts used during repair jobs.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Monitored shop equipment to maintain safe working condition.
  • Kept detailed records of repairs, labor involved and parts used.
  • Maintained garage safety protocols to meet regulatory and company expectations.

Education

High School Diploma -

James B. Contact High School
Hoffman Estates, IL
05-1982

Skills

  • Customer Relations
  • Marketing Strategies
  • Issue Resolution
  • Networking
  • Client Relationship Building
  • Sales Expertise
  • Account Management
  • Documentation and Reporting
  • Excellent Communication
  • Quality Inspection

Timeline

Service Consultant

CarMax
03.2021 - 02.2024

Dock Worker/Manager

Walmart
03.2015 - 12.2017

Automotive Technician

Cat's Auto Repair
05.2012 - 12.2014

Industrial Painter

E & M Painting
01.2009 - 03.2021

Valet Manager

PTT Servies
02.2006 - 11.2009

Field Training Supervisor

Comcast
02.2003 - 02.2006

Tow Truck Driver/Evening Shift Supervisor

Artie's Towing
03.2002 - 02.2003

Sales Representative Manager

Areawide Cellular
08.1999 - 12.2001

Auto Care Center Manager

Sears Automotive Group
09.1996 - 08.1999

Automotive Technician/Assistant Manager

Car-X / Casey Automotive
05.1982 - 07.1996

High School Diploma -

James B. Contact High School

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Vincent Hayes