Vincent Hernandez
Los Angeles
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry. Excelled in customer service and team collaboration, demonstrating a strong ability to train personnel and enhance dining experiences. Skilled in menu knowledge and efficient service, I consistently resolve guest matters, leveraging problem-solving and attention to detail to achieve top-tier service standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Katsuya L.A.Live
Los Angeles, CA
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER/ TRAINER
Mercado
Hollywood, CA
06.2021 - 06.2024
- Responsible for closing and opening duties, cash handling, taking care of guests, resolving guest matters, running food, cleaning tables
- Guided guests through menu items to promote ultimate dining experience
SERVER
Ironwood
Laguna Hills, CA
01.2018 - 03.2020
- Responsible for closing duties, cash handling, taking care of guests, resolving guest matters
- Provided excellent customer service by anticipating needs and responding promptly to requests
BAR-BACK/ TRAINER
Nick's San Clemente
San Clemente, CA
08.2013 - 10.2017
- High volume restaurant with experience in solving guest matters, training new employees, stocking, ordering, Running food
SERVER/ BUSSER/ TRAINER
Islands Restaurant
Riverside, CA
10.2010 - 06.2013
- Responsible for training new employees, serving guests, opening and closing duties
- Assisted with training of new staff members
Education
Bachelor of Arts (B.A.) - Theatre
University of California-San Diego
La Jolla, CA06.2024
Skills
- Teamwork and collaboration
- Strong verbal communication
- Organized and efficient server
- Customer-focused
- Self-motivated
- Attention to detail
- Training personnel
- Bar terminology
- Hospitality
- Problem-solving
- Menu knowledge
- Top-tier, full-service dining
Certification
Food Handlers Card
Timeline
Server
Katsuya L.A.Live
12.2024 - Current
SERVER/ TRAINER
Mercado
06.2021 - 06.2024
SERVER
Ironwood
01.2018 - 03.2020
BAR-BACK/ TRAINER
Nick's San Clemente
08.2013 - 10.2017
SERVER/ BUSSER/ TRAINER
Islands Restaurant
10.2010 - 06.2013
Bachelor of Arts (B.A.) - Theatre
University of California-San Diego
Similar Profiles
JEE HOJUNJEE HOJUN
Kitchen Manager at Katsuya Burquitlam BranchKitchen Manager at Katsuya Burquitlam Branch
Ryesha FergusonRyesha Ferguson
Busser at Katsuya Baha MarBusser at Katsuya Baha Mar
Alistar SonAlistar Son
Chef at KatsuyaChef at Katsuya
Malasha SmithMalasha Smith
NA at Starbucks, BaristaNA at Starbucks, Barista
Deshawn DuncanDeshawn Duncan
Camp Counselor at Camp Ubuntu/Harold Robinson FoundationCamp Counselor at Camp Ubuntu/Harold Robinson Foundation