Vincent Hernandez
Upland,CA
Summary
Developed leadership and team coordination skills within a fast-paced environment, while putting a focus on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in a new and challenging field.
Overview
3
3
years of professional experience
Work History
BOH SHIFT LEAD
Chick-fil-A
Mountain & 1-10, Upland, CA
11.2023 - Current
- Assisted in maintaining workflow by delegating tasks and prioritizing responsibilities.
- Supported team members during busy shifts to enhance service delivery.
- Adapted quickly to changing circumstances, demonstrating flexibility in a fast-paced environment.
- Contributed to a positive customer experience through effective communication and problem-solving skills.
- Completed store opening and closing procedures.
- Helped maintain a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
BOH Team Member/BOH Trainer
Chick Fill A
Colonies Crossroads, Upland, CA
10.2022 - 11.2023
- Executed daily cleaning tasks, ensuring sanitation protocols were consistently followed throughout the kitchen.
- Adapted quickly to changing priorities during peak hours, maintaining high quality of service under pressure.
- Supported training of new team members on standard operating procedures and safety practices in the kitchen.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Assisted with training new BOH staff members on established processes and goals.
- Collaborated with team members to streamline workflows, enhancing overall kitchen productivity.
- Unloaded and stocked kitchen supplies. Assisted in inventory management, regularly checking stock levels and organizing supplies for smooth kitchen operations.
- .Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CA05-2025
Skills
- Workplace safety
- Staff development
- Inventory management
- Customer service focus
- Operations monitoring
- Team leadership
Accomplishments
- Helped achieve "Guardian of the Brand" by maintaining the highest food safety standards for four consecutive quarters with my team
- Helped achieve 100% Deloitte visits through effectively ensuring high quality food and proper training of our Kitchen Staff
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BOH SHIFT LEAD
Chick-fil-A
11.2023 - Current
BOH Team Member/BOH Trainer
Chick Fill A
10.2022 - 11.2023
Bachelor of Science - Kinesiology
California State University, Fullerton