Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vincent Hernandez

Upland,CA

Summary

Developed leadership and team coordination skills within a fast-paced environment, while putting a focus on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in a new and challenging field.

Overview

3
3
years of professional experience

Work History

BOH SHIFT LEAD

Chick-fil-A
11.2023 - Current
  • Assisted in maintaining workflow by delegating tasks and prioritizing responsibilities.
  • Supported team members during busy shifts to enhance service delivery.
  • Adapted quickly to changing circumstances, demonstrating flexibility in a fast-paced environment.
  • Contributed to a positive customer experience through effective communication and problem-solving skills.
  • Completed store opening and closing procedures.
  • Helped maintain a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

BOH Team Member/BOH Trainer

Chick Fill A
10.2022 - 11.2023
  • Executed daily cleaning tasks, ensuring sanitation protocols were consistently followed throughout the kitchen.
  • Adapted quickly to changing priorities during peak hours, maintaining high quality of service under pressure.
  • Supported training of new team members on standard operating procedures and safety practices in the kitchen.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Assisted with training new BOH staff members on established processes and goals.
  • Collaborated with team members to streamline workflows, enhancing overall kitchen productivity.
  • Unloaded and stocked kitchen supplies. Assisted in inventory management, regularly checking stock levels and organizing supplies for smooth kitchen operations.
  • .Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.

Education

Bachelor of Science - Kinesiology

California State University, Fullerton
Fullerton, CA
05-2025

Skills

  • Workplace safety
  • Staff development
  • Inventory management
  • Customer service focus
  • Operations monitoring
  • Team leadership

Accomplishments

  • Helped achieve "Guardian of the Brand" by maintaining the highest food safety standards for four consecutive quarters with my team
  • Helped achieve 100% Deloitte visits through effectively ensuring high quality food and proper training of our Kitchen Staff

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BOH SHIFT LEAD

Chick-fil-A
11.2023 - Current

BOH Team Member/BOH Trainer

Chick Fill A
10.2022 - 11.2023

Bachelor of Science - Kinesiology

California State University, Fullerton

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