Vincent Holden
Oklahoma City,OK
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Executive
Angels Care Home Health
Oklahoma City , OK
2023.12 - Current
- Maintains a current customer and contact database.
- Responsible for the delivery of documents among branches, physician offices and other errands as assigned.
- Prepares and maintains all product and service information.
- Answer the telephone in a manner that promotes positive feelings of well-being in all callers.
- Works closely with and reports to the Director of Sales.
- Acts as the liaison between the Agency, community, and physician(s).
- Database maintained current within one-year, weekly reports detailing a summarizing of customer contacts, possible leads, and provides weekly reports of phone calls and faxes.
- Provides monthly report on number or contacts generated, referrals received, and leads generated.
- Communicates to the Director of Sales needs regarding product and information supplies and prevents crisis of inventory and information supplies.
- Demonstrates knowledge of and ability to follow marketing plan and variance reporting within budget restraints.
- Produces the volume of referrals as requested from the Vice President of Marketing or other manager as assigned.
Account Executive
Elite Home Care Llc
Oklahoma City , OK
2022.06 - 2023.12
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Attended various networking events to identify sales opportunities and build relationships.
- Resolved customer complaints by offering creative solutions and incentives.
- Created new revenue streams by increasing market coverage while driving company profits.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- develop and implement home health programs and services while maintaining the standards of practice consistent with quality health care and maximizing human, financial and equipment resources
Social Services Director/Trust Administrator
Southwest Long Term Care
Oklahoma City , OK
2021.10 - 2022.05
- Oversaw multiple department activities, including Social Services, Activities, Trust and Marketing.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Interacted professionally with Adult Protective Services, Hospices, families, Police Departments and inside personnel, answering questions and responding to phone and email inquiries.
- Managed resident funds with high accuracy and prepared daily bank deposits.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Networked within business community, attending events to position company and drive new business.
Social Services and Activities Director/Administrative Assistant
Voyage Long Term Care
Oklahoma City , OK
2020.05 - 2021.01
- Maintained thorough and accurate records outlining program operations and participant progress.
- Educated patients on various resources, services and programs to maximize care.
- Partnered with interdisciplinary teams to implement care plans.
- Observed safety protocols to minimize accidents and spread of disease.
- Evaluated patient behavior and reported changes to clinical team.
- Recommended improved life choices to enhance client outcomes.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Located housing and other support services for displaced individuals working through life issues.
- Conferred with the Administrator to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Sales Coordinator and Account Manager
NT LOGISTICS
Oklahoma City , OK
2019.09 - 2020.04
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Worked closely with company executives to identify new business partnerships, securing opportunities.
- Determined cost and pricing of proposals and bids.
- Delivered exceptional account service to strengthen customer loyalty.
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
- Ranked in top 5% of sales representatives out of 150 representatives in the United States.
Production Supervisor
Clements Foods
Oklahoma City , OK
2018.06 - 2019.06
- Provided input for performance reviews and identified areas for additional improvement.
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Managed and supervised daily activities of 122 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
- Oversaw work on multiple bestselling products, including exclusive and deluxe editions for key customer accounts.
- Established and updated production schedules to meet changing demands.
- Supported 3 safety programs to reduce and eliminate employee injuries by 100%.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Technical Support Supervisor / Customer Service Rep.
Seagate Technology
Oklahoma City , OK
2015.05 - 2018.06
- Completed payroll process, including leaves of absence, time off requests and department transfers.
- Monitored team of 44 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
- Led department and supported team leads with process and personnel needs.
- Coordinated schedule to maintain appropriate staff coverage.
- Trained staff to provide excellent customer service to challenging customers.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Maintained knowledge of all Microsoft, Sony, Seagate, Western Digital and iOS products and services to include advanced Networking.
Trainer
Kimray Inc.
Oklahoma City , OK
2011.03 - 2015.04
- Trained newly hired top talent to fill key positions and maximize productivity.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Delivered in-depth, valuable training sessions to 75 employees.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Quality checked valve components to determine conformance to specifications, disposing of any unacceptable parts.
- Performed various troubleshooting tasks to address assembly issues.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Monitored team progress and enforced deadlines.
Retail Sales Manager
AT&T Corporate
Oklahoma City , OK
2008.12 - 2011.04
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Boosted security throughout store to reduce shrink and discourage theft.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Built talented and successful team that increased department sales.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2001
Skills
- Attention to Detail
- Customer Service
- Policies
- Safety
- Administrative
- Data management
- Quality improvements.
- Program coordination
- Interdisciplinary teamwork
- Decision-making
- Reliable and trustworthy
- Coordination
- Time management
- Planning
- Critical thinking
Certification
Obtained a Certificate of Completion from the Oklahoma State Department of Health for qualification as a Social Services Director.
06/2021 CPR Certification
Timeline
Account Executive
Angels Care Home Health
2023.12 - Current
Account Executive
Elite Home Care Llc
2022.06 - 2023.12
Social Services Director/Trust Administrator
Southwest Long Term Care
2021.10 - 2022.05
Social Services and Activities Director/Administrative Assistant
Voyage Long Term Care
2020.05 - 2021.01
Sales Coordinator and Account Manager
NT LOGISTICS
2019.09 - 2020.04
Production Supervisor
Clements Foods
2018.06 - 2019.06
Technical Support Supervisor / Customer Service Rep.
Seagate Technology
2015.05 - 2018.06
Trainer
Kimray Inc.
2011.03 - 2015.04
Retail Sales Manager
AT&T Corporate
2008.12 - 2011.04
High School Diploma -
Putnam City High School
Obtained a Certificate of Completion from the Oklahoma State Department of Health for qualification as a Social Services Director.
06/2021 CPR Certification
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