Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Ippolito

Staten Island

Summary

Detail-oriented IT Support Specialist and Emerging IT Manager with 8+ years of experience in technical support, MDM platform implementation, and IT operations leadership. Proven success in building and scaling IT solutions, managing teams, and optimizing workflows to support organizational goals. Skilled in developing cybersecurity response strategies, training staff, and delivering high-quality end-user support for large-scale environments.

Overview

9
9
years of professional experience

Work History

Computer Support Specialist L2

NYC Department of Buildings
02.2020 - Current
  • Lead Field Support Specialist managing the entire lifecycle of laptops for 1,500+ field staff, including imaging, configuration, deployment, training, and inventory control.
  • Designed, implemented, and scaled Workspace One MDM for Windows devices, incorporating software deployment, device configuration, VPN setup, patch management, and Windows updates.
  • Oversaw VPN (NetMotion Mobility CCEWIN) support, ensuring secure and reliable remote connectivity for employees.
  • Streamlined IT support operations by managing ServiceNow ticket queues, implementing prioritization strategies, and reducing ticket backlog.
  • Collaborated with NYC Cyber to develop structured cybersecurity response plans, including phishing, malware, and intrusion mitigation strategies, reducing incident resolution time by 30%.
  • Administered Active Directory, Office 365, and MDM accounts, including rollout of multifactor authentication for 1,500+ employees.
  • Led the deployment of a remote workstation access solution, improving productivity and remote work flexibility.
  • Researched, implemented, and trained staff on Microsoft Bookings, optimizing IT support scheduling and increasing helpdesk efficiency.
  • Mentored junior IT staff, providing training and guidance on troubleshooting best practices and IT operations.


Help Desk Intern

Lighthouse Guild- Guildnet
07.2016 - 08.2018
  • Delivered technical support for on-site employees, troubleshooting and repairing laptops, desktops, printers, and peripherals.
  • Re-imaged and updated systems to ensure security compliance and optimal performance.
  • Developed user support documentation to enable self-service solutions and reduce ticket volume.
  • Maintained accurate equipment inventory and tracked distribution and repairs.

Education

Computer Science

College of Staten Island
Staten Island, NY
05-2019

Skills

    Software & Platforms: Active Directory, Office 365 Admin, ServiceNow, Workspace One MDM, NetMotion VPN, Microsoft Bookings
    Programming: Python, PowerShell, C, PHP, REST API, MySQL
    Networking & Security: DNS, DHCP, TCP/IP, LAN/WAN, VPN Configuration, MFA Deployment
    Professional Skills: IT Troubleshooting, Staff Training & Mentorship, Cybersecurity Support, Technical Documentation, Project Management, Process Improvement

Timeline

Computer Support Specialist L2

NYC Department of Buildings
02.2020 - Current

Help Desk Intern

Lighthouse Guild- Guildnet
07.2016 - 08.2018

Computer Science

College of Staten Island

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