Vincent Jimenez
Salt Lake City,Utah
Summary
Results-driven professional with extensive call center experience and outstanding communication skills. Proven ability to build sustainable relationships and navigate complex situations with tact and patience. Eager to leverage expertise to excel as a Payment Specialist, contributing to team goals and delivering exceptional customer service.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospitality Professional / Guest Services
Snell & Wilmer LLP
11.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and welcoming atmosphere.
- Assisted in event coordination, maintaining professionalism and efficiency under pressure.
- Maintained high standards of cleanliness, organization, and hospitality excellence.
Customer Service Agent
Complete Recovery Corp
09.2021 - 04.2024
- Managed workload independently with minimal supervision from team lead or manager.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
Customer Service Agent
Golden Customer Care
03.2018 - 10.2018
- Assisted customers with questions concerning products, shipping and billing.
- Corrected any errors on the customer accounts in a timely manner.
- Exceeded goals set in: quality assurance and number of calls taken.
Customer Service Agent
General Dynamics Information Technology
10.2013 - 01.2016
- Handled high volume calls 40 to 50 calls a day.
- Responded to customer inquiry calls, quickly assessing the consumers needs.
- Developed excellent communication skills through phone interaction.
Customer Service Agent
Connexion Point
11.2014 - 03.2015
- Improved customer satisfaction through expert resolution of conflicts, and concerns.
- Consulted with customers to evaluate and determine best options for healthcare.
- Earned a reputation for delivery of exceptional customer service.
Education
Medical Assisting -
Fortis College
08.2010
Massage Therapy - undefined
Utah College of Massage Therapy
11.2008
Skills
- Patience
- Results Driven
- Self Motivated
- Attentiveness
- Organized
- Goal Oriented
- Team Player
- Proactive
- Tact
- Outstanding communication skills
- Call center experience
- Hygiene and sanitation
- Complaint handling
- Relationship building
- Problem resolution
- Active listening
- Customer service
Accomplishments
Top Customer Service Agent-Complete Recovery Corp
- Recognized as one of the top-performing customer service agent based on performance metrics, customer satisfaction, and team contributions.
- Earned a spot on an exclusive company sponsored cruise trip as a reward for outstanding service and dedication
Certification
- ServSafe National Restaurant Association Utah Food Handler
- 7914259
Timeline
Hospitality Professional / Guest Services
Snell & Wilmer LLP
11.2024 - Current
Customer Service Agent
Complete Recovery Corp
09.2021 - 04.2024
Customer Service Agent
Golden Customer Care
03.2018 - 10.2018
Customer Service Agent
Connexion Point
11.2014 - 03.2015
Customer Service Agent
General Dynamics Information Technology
10.2013 - 01.2016
Massage Therapy - undefined
Utah College of Massage Therapy
Medical Assisting -
Fortis College
ADDITIONAL INFORMATION
- I am an efficient professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 9-year career, I've developed a skill set directly relevant to customer service representative role.
- Customer Service Supervisor
- In a world where no one takes a minute to say thank you or job well done. It gives me the pleasure to do just that. I have known Vincent for several months. During that time. I have found him to be a conscientious person. He cares about his work until it is done right. He gets along with others and is also a team player.
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