VINCENT JONES
ROCHESTER,NY
Summary
Customer service and retail management professional with over a decade of experience supervising staff. Recognized for innovating ideas to boost sales and revenue. Also have 5 years of manufacturing and general warehouse experience.
Overview
16
16
years of professional experience
Work History
Youth Care Worker
Hillside Children's Center
2023.02 - Current
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Listened to clients' concerns and provided encouragement and support.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Designed safe and supportive environment for clients to discuss issues.
Machine Operator
Keurig Dr Pepper
2022.01 - 2022.05
- Monitor machine filler for proper temperature of applesauce
- Take samples of sauce to fulfill state and federal regulations.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
NYS Contact Tracer
Public Consulting Group
2021.10 - 2022.06
- Conduct interviews w/ persons in direct contact w/ COVID-19 case
- Determine if contact should quarantine or isolate from population
- Perform daily check-ups on persons in quarantine
- Answer any questions initial interview persons or daily check-up questions if asked.
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Lent daily assessment of health screen and symptom data.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Guard (Unarmed)
Blackhawk Security, LLC
2020.02 - 2020.09
- Check-in guest at security desk
- Video monitor outside perimeter and inside lobby
- Hourly walk around to scan outside perimeter and inside lobby
- Assist EMS and Police with any emergency on campus.
Customer Service Representative
REI Co-op
2019.09 - 2020.02
- Offered extensive knowledge in proper footwear and clothing for different outdoor activities
- Attended to customers at point of checkout
- Unload and process incoming shipment into proper department categories.
- Processed customer service orders promptly to increase customer satisfaction.
Inventory Specialist
Harris Corporation
2018.10 - 2019.05
- Assist radio technicians with needed parts
- Manage materials for radio communication production
- Assign and put away incoming circuit boards
- Keep proper organization of circuit boards
- Make sure parts are in working condition
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Sales Associate
Dicks Sporing Goods
2015.03 - 2017.02
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Manager
Family Dollar
2013.06 - 2014.04
- Responsible for travelling to alternate locations while managing decrease in theft and shrink.
- Executed policy to reduce theft by 75% in specific, high-crime locations.
- Prepare sales and inventory reports for upper management
- Inventory control and reconciling cash receipts
- Directly supervise more than 10 employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Sutherland Global Service
2011.06 - 2012.12
- Customer service for inbound call center
- Maintained customer accounts and sales records, answered questions, and help resolve customer complaints
- Process credit card payment in timely manner
- Tickets sales and booking of various sporting events
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Sales Associate
Finish Line
2007.09 - 2008.12
- Sales of athletic shoes and clothing
- Greet customers
- Maintained sales records
- Ascertain customer needs and assist in appropriate manner
- Various cash functions such as counting money, separating charge slips, balancing cash, and making deposits
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Communications
Monroe Community College
ROCHESTER, NYNo Degree - Business
Mohawk Valley Community College
Utica, NYSkills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft word
- Leadership
- Youth Advocacy
- Multicultural Sensitivity
- Conflict Resolution
- Positive Reinforcement
- Goal Setting
- Team Collaboration
Languages
English
Timeline
Youth Care Worker
Hillside Children's Center
2023.02 - Current
Machine Operator
Keurig Dr Pepper
2022.01 - 2022.05
NYS Contact Tracer
Public Consulting Group
2021.10 - 2022.06
Security Guard (Unarmed)
Blackhawk Security, LLC
2020.02 - 2020.09
Customer Service Representative
REI Co-op
2019.09 - 2020.02
Inventory Specialist
Harris Corporation
2018.10 - 2019.05
Sales Associate
Dicks Sporing Goods
2015.03 - 2017.02
Assistant Manager
Family Dollar
2013.06 - 2014.04
Customer Service Representative
Sutherland Global Service
2011.06 - 2012.12
Sales Associate
Finish Line
2007.09 - 2008.12
Communications
Monroe Community College
No Degree - Business
Mohawk Valley Community College
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