Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vincent Kidd

Orange,CA

Summary

Results-driven customer service professional with over 10 years of experience, combining strong interpersonal skills with leadership capabilities. Proven ability to lead and mentor teams, improve operational efficiency, and drive customer satisfaction. Adept at resolving complex customer issues while fostering a collaborative and positive environment. Skilled in training staff, developing customer service strategies, and motivating teams to exceed performance goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift-Supervisor

Peet's Coffee
Irvine, CA
02.2022 - 11.2024
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Completed opening and closing duties to facilitate business operations.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.

Warehouse Worker

Target
Rialto, CA
10.2020 - 04.2022
  • Operated scanners, computers, and other equipment to track orders.
  • Performed cycle counts to maintain accurate inventory records.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Investigated any reported problems regarding shipping errors or damages.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Shift Supervisor

Kona Loa Coffee
Irvine, CA
06.2019 - 09.2020
  • Established customer service standards and monitored staff compliance.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Shift Supervisor

Starbucks Company
Tustin, CA
09.2016 - 03.2019
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Implemented strategies to increase sales and improve service quality.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Education

High School Diploma -

Villa Park High School
Orange
06-2013

Skills

  • Inventory Management
  • Safety awareness
  • Training and mentoring
  • Customer Service
  • Operations Management
  • Problem-Solving
  • Communication

Accomplishments

  • Quality team member of the month award at Target (Regional
    Distribution Center)
  • Multiple Employee of the month awards at Regal Entertainment
    Group

Certification

  • Obtained California Food Handlers Certification issued by ServSafe

Timeline

Shift-Supervisor

Peet's Coffee
02.2022 - 11.2024

Warehouse Worker

Target
10.2020 - 04.2022

Shift Supervisor

Kona Loa Coffee
06.2019 - 09.2020

Shift Supervisor

Starbucks Company
09.2016 - 03.2019

High School Diploma -

Villa Park High School

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Vincent Kidd