Vince Long
Panama City,FL
Summary
I am a highly motivated person with great people skills and an extensive background in customer service. I am eager to be part of a team and do what I can to help others grow and learn, versatile and adaptive to any situation no matter the difficulty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Associate of Applied Science
Broadview university, Formerly Utah career
06.2012
Security Site Supervisor
Allied Universal Security Services
06.2021 - 04.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Removed unauthorized persons from facility grounds.
- Conducted regular patrols of facility to detect and deter security threats.
Administrative Manager/Anti Piracy Unit
Allied Universal Security Services
06.2021 - 03.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Security Supervisor
Allied Universal
11.2017 - 02.2021
- It is my responsibility to lead a successful team to ensure we provide the best service to guest as possible
- As second in command it is my responsibility to handle any scheduling issues that may arise while the security director is away
- Conflict resolution
- Whether it be between guest of the mall, guest and tenant or employee on employee conflict
- As a security
- Cer it is my responsibility to provide quality customer service to all guest and visitors
- Ensuring the property is locked down and secure after closing hours in order to protect the property and its employees
- As a supervisor it is my duty to help my
- Cers provide that same quality customer service by example and providing them with advice and guidance as they grow to top notch service members
- Aiding contractors and service providers in not only finding where they need to be to complete their jobs but to also ensure they are following property guidelines for 3rd party employees
- Conduct training with
- Cers both new and seasoned so that we can stay up to date on current crime trends so that our guest feel safe while on property
- Filing detailed reports about the transactions and events for every shift.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Kept team compliant with security protocols and appearance standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Established and maintained close working relationships with local law enforcement officers.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Evaluated security systems and procedures to identify areas for improvement.
Area director
Contemporary services corporation
10.2015 - 02.2020
- Crowd management
- As an area director it was my duty to make sure all supervisors on my team had enough sta to complete their daily functions successfully
- Providing supervisors and team members with the proper equipment to fulfill thei daily task
- Assist guest of the stadium/arena/concert venue in locating their needs, from seats to restroom facilities
- Stay up to date on security measures when screening guest for entry into a given venue
- Making sure all rules are followed by guest entering a venue
- As a supervisor it was my responsibility to make sure my team had the proper equipment for the days task
- To aid and train as we go through a day as new issues can happen at any time
- Remaining alert and aware of the surroundings to better provide assistance for any given moment or unforeseen events that may occur
- Setting up and preparing large areas and sta members for egress once events come to a close
- Assist management in training new employees on safety measures and protocol for all job functions of an event
- Participate in training exercises with ATF and FBI for attacks, chemical, explosive, active shooter drills.
Sales rep
04.2011 - 04.2015
- A Richer Clean
- Set up and follow through with estimates
- Building relationships with clients in order to gain repeat customers
- Make sales calls following up with the marketing team after they locate perspective clients
- Visiting businesses, apartment complexes, and local contractors and construction companies to build connections for a starting business
- Face to face follow ups with both happy and temporarily unsatisfied clients
- Billing and invoice entry
- Logistics
- Making sure we were doing all we could for a client and their needs
- Working with the owner and a marketing team to find new ways to drum up business.
Crime Scene Cleaner
Crime Scene Cleaners Inc.
05.2003 - 10.2008
- Attended and examined scenes of crimes.
Education
Associate Degree - Criminal Justice
Broadview University
West Jordan, UT07.2012
Diploma -
Highland High School
Salt Lake City, UT06.1997
Skills
- Project management Skillful
- Microsoft Word/Excel/PowerPoint Skillful
- Sales Experienced
- Conflict resolution Experienced
- SKILLS
- Outcome Predictions
- Statistical Analysis
- Customer Service Process Improvement
- Linear Programming
- Predictive Models
- Research
- Strategic Planning
Timeline
Security Site Supervisor
Allied Universal Security Services
06.2021 - 04.2023
Administrative Manager/Anti Piracy Unit
Allied Universal Security Services
06.2021 - 03.2023
Security Supervisor
Allied Universal
11.2017 - 02.2021
Area director
Contemporary services corporation
10.2015 - 02.2020
Associate of Applied Science
Broadview university, Formerly Utah career
06.2012
Sales rep
04.2011 - 04.2015
Crime Scene Cleaner
Crime Scene Cleaners Inc.
05.2003 - 10.2008
Associate Degree - Criminal Justice
Broadview University
Diploma -
Highland High School
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