Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vincent Longo

Nolensville,TN

Summary

Dedicated Area Operations manager overseeing 5 different states and over 50 employees. Responsible for managing more than $9 million in annual revenue while also demonstrating exceptional operational and industry expertise. Collaborate with customers, sales leaders, and internal stakeholders to ensure the best outcome possible. Acquires, engages, and retains a team of high performing leaders to achieve talent acquisition/retention goals. Strategically aligns with resources to maximize productivity while positioning the region for growth opportunities,

Overview

20
20
years of professional experience
1
1
Certification

Work History

Area Operations Manager

STERIS-IMS
11.2012 - Current
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Established effective communication channels between departments, improving collaboration and information sharing across the organization.
  • Improved overall operational efficiency by streamlining processes and implementing new systems.
  • Spearheaded the implementation of innovative technology solutions to optimize workflows and improve communication among team members.
  • Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
  • Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
  • Provided ongoing support to team members during times of organizational change or restructuring efforts.
  • Continuously enhanced skillset as an Area Operations Manager through professional development courses, industry seminars, and networking events.
  • Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
  • Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
  • Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
  • Increased employee retention rates by developing comprehensive onboarding programs for new hires.
  • Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Instrument Repair Consultant

Spectrum
11.2011 - 11.2012
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Technical Operations Manager Nashville

Medical Optics
06.2010 - 11.2011
  • Control inventory
  • Perform scheduling
  • Oversee 2 mobile repair vans
  • Provide mobile van services to accounts in area
  • Provide training to all mobile van technicians
  • Assist in customer service support
  • Involved in mobile lab pricing
  • Interview and hire new employees.

Assistant Manager- Surgical Instrument Lab

SterilMed
01.2006 - 06.2010
  • Oversee and train employees of lab
  • Oversee quality control
  • Complete rebuild of laparoscopic instruments, powder coating, and insulation
  • Repair all general and specialty instruments from ring forceps to rongeurs
  • Reinsertion of needle holder
  • Part of annual inventory evaluation.

Surgical Instrument Lab Technician

SterilMed
01.2004 - 01.2006
  • Documented incoming instruments needing repair
  • Repair of general and specialty instruments
  • Repair and insulation of laparoscopic instruments.

Education

High School Diploma -

Parkland High School
Winston Salem, NC
12.2000

Skills

  • Performance Analysis
  • Excellent interpersonal skills
  • Operational Efficiency
  • Knowledge of performance tracking
  • Budget knowledge
  • Outstanding communication skills
  • Strategic Planning
  • Staff Supervision
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Effective leader
  • Relationship Building
  • Customer Relations
  • Staff training/development
  • Operations Management
  • Hiring and Onboarding
  • Business Leadership
  • Management Team Building
  • Performance Evaluation and Monitoring
  • Staff hiring
  • Sales Strategies
  • Data Analysis
  • Operations Oversight
  • Process Improvements
  • Performance Improvement
  • Revenue Growth
  • Performance Evaluations
  • Proficient in Software

Accomplishments

  • 2024- Setting the standard award
  • 2023- Area Operations Manager of the year
  • 2023-Bill Sanford Service Profession of the Year instrument management services
  • 2023- Setting the standard award
  • 2023- Steris Hexawave Award
  • 2020- Steris Hexawave Award
  • 2020- Area Operations Manager of the Year

Certification

Certified Central Service Vendor Partner 2012-present

Timeline

Area Operations Manager

STERIS-IMS
11.2012 - Current

Instrument Repair Consultant

Spectrum
11.2011 - 11.2012

Technical Operations Manager Nashville

Medical Optics
06.2010 - 11.2011

Assistant Manager- Surgical Instrument Lab

SterilMed
01.2006 - 06.2010

Surgical Instrument Lab Technician

SterilMed
01.2004 - 01.2006

High School Diploma -

Parkland High School

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Vincent Longo