Andrea Montiel

• Handled customer inquiries and suggestions courteously and professionally.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Executed wire transfers, stop payments and account transfers.
• Monitored and verified suspicious activity on customer accounts.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Responsible for selling/redeeming gaming tickets, tokens, or tickets to casino patrons. Paying out Jackpots along with manging credit and front moneys.

• Enforced company standard operating procedures, gaming regulations and Title 31 compliance.

• Providing excellent guest service while promoting the Caesar's rewards program along with selling Total Reward Visa credit cards.

• Enrolling guests into the Rewards program and inputting all personal data in the system.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.

• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

• Balanced books with daily summary reconciliations.

• Responsible for processing cash from table games, slot machines, and NRT revenue.

• Ensure the accuracy and accountability of all paperwork from drops are posted to the proper games.

• Assist training team members on count procedures processes and MICS.

• Send emails to the proper departments with drop totals and issues.

help build drop schedules accordingly to business demands

• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
• Oversaw casino floor activity to foster efficient service and maintain guest safety.
• Monitored slot machines on casino floor for signs of fraud or player misuse.
• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
• Balanced books with daily summary reconciliations.
• Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Identified issues, analyzed information and provided solutions to problems.