LACREISHA MCCLAIN
Cordova,Tennessee
Summary
Highly organized reservationist with experience in scheduling, customer service and problem resolution in fast-paced environments. Strong communication skills aid in fostering positive relationships with clients while thorough understanding of booking systems ensures smooth operations. Consistent track record of improving efficiency and enhancing customer satisfaction through proactive management of reservations and inquiries.
Overview
24
24
years of professional experience
Work History
MATAPlus Transit Reservationist
MATA Transportation
Memphis, Tennessee
04.2021 - Current
- Provide exceptional customer service by assisting customers with booking reservations
- Handle phone calls from customers to make, change, or cancel reservations
- Respond to emails promptly with reservation details and confirmations
- Address customer inquiries, complaints, and concerns effectively
- Educate customers on available services and options
- Collaborate with team members to ensure smooth reservation process
- Maintain accurate records of reservations and customer interactions
Call Center Agent. (Seasonal)
A1 Diabetes & Medical Supply
Memphis, TN
06.2018 - 07.2020
- Provided exceptional customer service through inbound and outbound calls
- Met and exceeded sales quotas by closing deals with customers
- Identified customer needs and recommended products based on those needs
- Directed qualified leads to appropriate sales channels
- Established strong relationships with prospects through effective communication
- Documented customer information for future interactions
- Handled customer complaints and inquiries promptly and professionally
- Managed the sales pipeline to ensure consistent revenue generation
- Adapted to seasonal demands and fluctuations in call volume
Document Processor/Administrative Assistant
Dealer Track
Memphis, TN
10.2012 - 02.2018
- Provided excellent customer service by assisting clients with contract processing
- Ensured accuracy and completeness of loan documents by verifying loan contracts, income verification, and credit
- Applications
- Efficiently inputted loan information into the system for processing
- Maintained a high production rate by processing an average of 900 contracts per day
- Demonstrated strong attention to detail in contract processing tasks
Cast Member/ Customer Service Rep. (FMLA)
Disney Store.com
Memphis, TN
02.2008 - 06.2012
- Provided exceptional customer service over the phone
- Resolved customer issues and complaints effectively
- Processed online orders accurately and efficiently
- Tracked order statuses to provide timely updates to customers
- Handled payment transactions and maintained customer records
- Conducted outbound calls to follow up with customers
- Actively promoted products and services to increase sales opportunities
Senior Technical Support/Customer Service Rep
At&t Mobility Services.
Memphis, TN
05.2002 - 01.2008
- Handling customer inquiries via phone and email
- Providing technical support for mobile devices
- Resolving billing and payment issues
- Collaborating with in-store representatives to address customer concerns
- Identifying and troubleshooting network outages
- Offering solutions to customer problems
- Demonstrating new products and services to customers
- Conducting data entry and maintaining accurate records
Education
Some College (No Degree) - Business Administration
University of Memphis
Memphis, TNSkills
- Problem Solving
- Inbound/Outbound Customer Service
- Microsoft Process
- Microsoft Word
- Switchboard
- Data Entry
- Dispatch
- Mail Sorting
- Schedule Appointments
- Reservation systems
- Customer service
- Data entry
- Professionalism and courtesy
- Phone etiquette
- Customer reservations
Timeline
MATAPlus Transit Reservationist
MATA Transportation
04.2021 - Current
Call Center Agent. (Seasonal)
A1 Diabetes & Medical Supply
06.2018 - 07.2020
Document Processor/Administrative Assistant
Dealer Track
10.2012 - 02.2018
Cast Member/ Customer Service Rep. (FMLA)
Disney Store.com
02.2008 - 06.2012
Senior Technical Support/Customer Service Rep
At&t Mobility Services.
05.2002 - 01.2008
Some College (No Degree) - Business Administration
University of Memphis