Jacqueline Karori
Summary
Ambitious Restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Flynn Restaurant Groups/Ayvaz Pizza LLL -Pizza Hut
10.2020 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Assistant General Manager
Five Guys: Burgers And Fries
07.2015 - 08.2020
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant General Manager
Harrah's Ak-Chin Casino Resort
03.2010 - 05.2015
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Education
MBA - Business
University of Phoenix
Tempe, AZ08.2016
BBA - Business Administration And Management
Kenya School Of Professional Studies
Nairobi ,Kenya11.2000
High School Diploma -
Limuru Girls MIssionary School
Nairobi Kenya01.1995
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Shift Management
- Complaint resolution
- Staff Scheduling
- Business operations expertise
- Supervisory skills
- Performance Improvement
Timeline
Restaurant Manager
Flynn Restaurant Groups/Ayvaz Pizza LLL -Pizza Hut
10.2020 - 05.2023
Assistant General Manager
Five Guys: Burgers And Fries
07.2015 - 08.2020
Assistant General Manager
Harrah's Ak-Chin Casino Resort
03.2010 - 05.2015
MBA - Business
University of Phoenix
BBA - Business Administration And Management
Kenya School Of Professional Studies
High School Diploma -
Limuru Girls MIssionary School
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