Vincent Masciale
Orlando
Summary
Experienced with electrical product sales, customer service, and technical support. Utilizes in-depth product knowledge and effective communication to assist customers in making informed purchasing decisions. Track record of fostering collaborative team environments and consistently achieving sales targets.
Overview
9
9
years of professional experience
Work History
Electrical Sales Associate
Lowes Home Improvement Center
06.2025 - Current
- Advised customers on electrical products and solutions to meet project needs.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Educated customers on safety practices and proper usage of electrical tools.
- Collaborated with team members to enhance store displays and product placements.
Customer Service Associate
Wawa
01.2025 - 06.2025
- Collaborated with team members to maintain store cleanliness and product availability.
- Assisted in inventory management, conducting regular stock checks and replenishing items as needed.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Garden Associate
The Home Depot
01.2023 - 01.2025
- Led customer engagement initiatives to facilitate merchandise selection and purchases. Oversaw restocking procedures to ensure shelves were filled with new products. Implemented quality control processes for merchandise and supervised inventory management. Monitored plant health and directed watering schedules for optimal growth.
- Utilized licensed equipment, including reach truck and order picker, to efficiently manage inventory and support warehouse operations.
Retail Keyholder
Goodwill Industries of Central Florida
02.2019 - 01.2023
- Oversaw cash drawer management to enhance financial accuracy and accountability. Directed clothing and shoe inventory control processes to ensure stock availability. Led store recovery initiatives to improve customer experience and store presentation.
- Achieved enhanced store operations through effective cash drawer management and meticulous clothing and shoe inventory control. Improved store recovery processes resulting in a more inviting shopping environment. Successfully integrated new merchandise onto the sales floor while managing wares clerk operations and scheduling. Streamlined daily paperwork completion and elevated store hygiene standards.
- Oversaw daily store operations as the manager on duty to enhance customer experience. Managed the upkeep and presentation of the entire sales floor to promote product visibility. Led team efforts in achieving sales targets through effective staff management and product facilitation.
Sandwich Artist
SUBWAY ENTERPRISES
06.2017 - 02.2019
- Managed cash handling processes to optimize customer transactions. Oversaw adherence to opening and closing protocols to maintain operational efficiency. Facilitated training sessions for new associates to enhance team performance.
- Prepared high-quality sandwiches while adhering to food safety standards and operational procedures.
Education
Associates - Business Administration
VALENCIA COLLEGE
ORLANDO, FLHigh School Diploma - undefined
FREEDOM HIGH SCHOOL
ORLANDO, FL01-2016
Skills
- Responds to customer needs promptly, and accurately
- Delivers on manager expectations without mention
- Trained and tested in de-escalation in both customer and employee relations
- Leadership and corporate relations experience
- Fast paced and efficient worker
- Electrical safety awareness
- Negotiation
- Electrical product assembly
- Customer assistance
Timeline
Electrical Sales Associate
Lowes Home Improvement Center
06.2025 - Current
Customer Service Associate
Wawa
01.2025 - 06.2025
Garden Associate
The Home Depot
01.2023 - 01.2025
Retail Keyholder
Goodwill Industries of Central Florida
02.2019 - 01.2023
Sandwich Artist
SUBWAY ENTERPRISES
06.2017 - 02.2019
High School Diploma - undefined
FREEDOM HIGH SCHOOL
Associates - Business Administration
VALENCIA COLLEGE