Summary
Overview
Work History
Skills
Timeline
Generic

Vincent Masi

Hazlet,NJ

Summary

Dynamic Route Sales Representative with Frito-Lay, recognized for enhancing customer satisfaction and driving revenue growth through effective upselling. Proven leadership in training teams and optimizing inventory management. Adept at problem-solving and fostering strong customer relationships, ensuring tailored solutions that meet diverse needs. Committed to excellence in service and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Route Sales Representative

Frito-Lay
05.2021 - Current
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.

Store Manager in Training

Lidl
2018 - 2021
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
  • Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
  • Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

CVS

Operation Manager
05.2013 - 2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Skills

  • Customer retention
  • Sales goals
  • Stock rotation
  • Team support
  • Route planning
  • Route management
  • Safe vehicle operation
  • Service management
  • Merchandise sales
  • Merchandising strategies
  • Product presentation
  • Issue resolution
  • Route growth
  • Customer service
  • Teamwork and collaboration
  • Leadership skills
  • Problem-solving abilities
  • Team collaboration
  • Organizational skills
  • Self motivation
  • Product knowledge
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Professionalism
  • Inventory management

Timeline

Route Sales Representative

Frito-Lay
05.2021 - Current

CVS

Operation Manager
05.2013 - 2018

Store Manager in Training

Lidl
2018 - 2021

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Vincent Masi