Vincent Matlock
Queens,NY
Summary
Detail-oriented Security Officer with over 14 years of experience in implementing security protocols and training staff. Proven ability to enhance safety measures and collaborate effectively with local law enforcement.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Security Officer
Alliance Security
New York, New York
08.2011 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and prevent potential security breaches.
- Managed access control systems to regulate entry of personnel and visitors.
- Responded promptly to alarms and incidents to maintain a secure environment.
- Prepared detailed incident reports for any security-related events or disturbances.
- Collaborated with local law enforcement during investigations as needed.
- Trained new staff on security protocols and emergency response procedures.
- Assisted in implementing security policies to enhance overall safety measures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Soldier
Army Reserve
Orangeburg, New York
08.2011 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Business Administration
Bachelors
Brooklyn, NY01-2019
Skills
- Incident reporting
- Access control
- Emergency response
- Surveillance operations
- Risk assessment
- Security management
- Customer engagement
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
- Staff training
- Problem solving
- Communication strategies
- Continuous improvement
- Conflict resolution techniques
- Background checks
- Access badge distribution
- Bomb threat procedures
- Crime prevention
- Criminal law
- Access control management
- Workplace violence prevention
- Staff management
- Metal detector operation
- Security systems
- Interior and exterior patrol
- Surveillance expertise
- Arrest procedures
- Screening wands
- Detail-oriented
- Fire safety training
- High level of integrity
- Investigative skills
- General security
- Theft prevention training
Certification
Security Management certificate
Timeline
Security Officer
Alliance Security
08.2011 - Current
Soldier
Army Reserve
08.2011 - Current
Bachelor of Science - Business Administration
Bachelors