Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Vincent Minor

Columbia,South Carolina

Summary

Accomplished leader with extensive experience at Chick-fil-A, adept in operations management and staff development. Demonstrated ability to enhance team collaboration, provide excellent customer service, and achieve significant improvements in business development. Excelled in roles up to Senior Supervisor, ensuring compliance, efficiency and quality. Skilled in conflict resolution and fostering a culture of positivity and hospitality.

Overview

7
7
years of professional experience

Work History

Senior Kitchen Supervisor

Chick-fil-A
Lexington, South Carolina
02.2023 - Current
  • Managed and trained kitchen staff to ensure efficient operations.
  • Monitored food costs, labor costs, and other expenses to maintain budget goals.
  • Reviewed customer feedback to identify areas of improvement in food quality or service.
  • Ensured compliance with all health and safety regulations related to food preparation and storage.
  • Maintained records of daily production activities including number of meals served and waste generated.
  • Provided guidance and support to lower-level kitchen staff members during high-volume periods.
  • Contributed ideas on how to improve efficiency within the kitchen environment.

Senior Supervisor

Chick-fil-A
West Columbia, SC
06.2021 - 08.2022
  • Established work schedules, assigned tasks, and monitored staff productivity.
  • Trained new personnel on proper job functions and safety protocols.
  • Implemented strategies to improve efficiency within the department.
  • Identified areas for process improvement within the department.
  • Participated in strategic planning initiatives to improve operations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Supervisor

Chick-fil-A
West Columbia, SC
05.2020 - 06.2021
  • Directed and supervised a team of employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Complied with company policies, objectives and communication goals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.

Certified Trainer

Chick-fil-A
West Columbia, SC
02.2019 - 05.2020
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Assisted in developing organizational policies and procedures for employee training initiatives.
  • Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
  • Ensured compliance with safety regulations while conducting onsite training activities.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Team Member

Chick-fil-A
West Columbia, SC
12.2017 - 02.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Associate of Arts - Business Administration And Management

Midlands Technical College
West Columbia, SC
12-2024

High School Diploma -

Airport High School
West Columbia, SC
05-2020

Skills

  • Business development
  • Customer service
  • Collaboration and teamwork
  • Staff education and training
  • Hospitality and accommodation
  • Conflict resolution
  • Goal setting and achievement
  • Operations management

Languages

Spanish
Limited

References

References available upon request.

Timeline

Senior Kitchen Supervisor

Chick-fil-A
02.2023 - Current

Senior Supervisor

Chick-fil-A
06.2021 - 08.2022

Supervisor

Chick-fil-A
05.2020 - 06.2021

Certified Trainer

Chick-fil-A
02.2019 - 05.2020

Team Member

Chick-fil-A
12.2017 - 02.2019

Associate of Arts - Business Administration And Management

Midlands Technical College

High School Diploma -

Airport High School

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Vincent Minor