Vincent M. Jaramillo

• Managed high-volume adjudication cases meticulously, following established protocols.
• Decision-Making Skills: Applied sound judgment for fair and reasoned decisions.
• Ensured strict compliance with company policies and regulatory requirements for maintaining high levels of integrity and professionalism during the adjudication process.
• Addressed and resolved complex issues related to adjudication, utilizing analytical and critical-thinking skills to navigate challenging scenarios effectively.
• Demonstrated the ability to work harmoniously within a team, resulting in successful resolution of adjudication cases.
• Monitored individuals' access authorizations to ensure compliance with applicable standards and regulations.

• Maintained complete confidentiality of highly classified and sensitive information.
• Conducted thorough investigations into candidate's personal backgrounds.
• Created and updated files on each applicant.
• Evaluated uncovered information to authorize, decline or adjust security clearances.
• Wrote and filed reports detailing findings of investigations.
• Conducted thorough background checks on clearance applicants.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
• Consulted with customers to resolve service and billing issues.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Identified root cause of technical issues and developed solutions.
• Collaborated with project teams to ensure successful implementation of new applications.
• Provided technical support related to application usage and functionality.
• Resolved customer inquiries regarding application usage and functionality in a timely manner.

• Managed the safe movement of all embarked aircraft and equipment
• Accountable for over 150 personnel performance training development records
• compose and administer exams and grade sailors performance

Awarded with the National Defense Service Medal, Sea Service Deployment Medal twice, Global War on Terrorism Service Medal, Good Conduct Medal, Blue Jacket Award for being an outstanding sailor who shows honor, courage and commitment, out of 250 junior sailors who where nominated.