Summary
Overview
Work History
Education
Skills
References
Timeline
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VINCENT MURDOCK

Dacula,USA

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

DATA CENTER Technician – DEC TEAM SPECIALIST

IES Communications / META Data Center
07.2024 - Current
  • Installed and maintained fiber and copper cables throughout major data center facility.
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Developed standards and procedures for carrying out system and network operations.
  • Monitored customer network servers and storage systems to verify uptime and resolution of issues.
  • Monitored data center environment to ensure optimal performance and reliability of equipment.
  • Conducted diagnostics and resolved troubleshooting tickets using specialized software and laptops.
  • Worked with QSFPs and network hardware to ensure optimal system connectivity.
  • Replaced outdated switches and hardware, enhancing network performance with new equipment.
  • Supported various roles to achieve tight project deadlines in fast-paced environment.
  • Assisted in troubleshooting hardware and software issues for timely resolution.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Car Delivery Driver

HopDrive LLC
Atlanta
01.2023 - 07.2024
  • Safely transported customer vehicles between dealerships and client locations across Atlanta.
  • Managed on-call dispatch operations independently, ensuring timely and professional service.
  • Maintained exceptional customer satisfaction and operational efficiency.
  • Maintained accurate logs of deliveries and vehicle conditions.
  • Ensured compliance with safety regulations during transportation activities.
  • Conducted routine vehicle inspections to ensure operational readiness.
  • Utilized GPS systems for optimal route planning and navigation accuracy.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Selector - Picker

Publix Warehouse
03.2021 - 12.2022
  • Accurately selected and prepared customer orders using voice-directed picking systems.
  • Selected and organized products for timely order fulfillment.
  • Collaborated with team members to maintain workflow efficiency.
  • Adhered to safety guidelines while handling hazardous materials.
  • Maintained clean and organized work areas to support operations efficiency.
  • Verified accuracy of orders, ensuring that all items were properly selected and counted.
  • Used RF scanner to pick items from bins and complete orders.
  • Maintained high productivity levels and accuracy in a physically demanding environment.
  • Recognized for reliability and consistency in completing high-volume orders.

Yard Marshal

Amazon
06.2018 - 03.2021
  • Directed delivery personnel to designated loading zones, optimizing yard efficiency.
  • Monitored event activities to ensure safety and compliance with regulations.
  • Enforced venue rules and regulations to provide a secure environment for attendees.
  • Responded quickly to emergencies, providing first aid and support as necessary.
  • Assisted with crowd control during high-profile cases or events occurring at the courthouse.
  • Ensured smooth coordination of inbound and outbound operations.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Handled hazardous materials safely following prescribed regulations.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Collaborated with team members to complete tasks efficiently and accurately.

Education

High School Diploma -

Archer High School
Lawrenceville, GA
05-2018

Skills

  • Cable installation & diagnostics
  • Network troubleshooting
  • Reliable and detail-oriented
  • Self-motivated and adaptable
  • Problem solving, data center operations
  • Fiber installation
  • Operating systems
  • Keen eye for detail
  • Ambitious and very punctual
  • Well versed people person

References

Monica Brittion, Guidance Counselor, (917) 494-4547

Timeline

DATA CENTER Technician – DEC TEAM SPECIALIST

IES Communications / META Data Center
07.2024 - Current

Car Delivery Driver

HopDrive LLC
01.2023 - 07.2024

Selector - Picker

Publix Warehouse
03.2021 - 12.2022

Yard Marshal

Amazon
06.2018 - 03.2021

High School Diploma -

Archer High School

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