Results-driven Regional Clinical Functions Advisor at Defense Health Agency with extensive experience in achieving 95% adoption of HIT tools. Proficient in EHR management and workflow optimization, employing strong problem-solving skills to boost clinical efficiency and maintain regulatory compliance. Demonstrated success in delivering impactful training programs and facilitating cross-functional collaboration. Career aspirations include further enhancing healthcare delivery through innovative technological solutions.
Overview
22
22
years of professional experience
Work History
Regional Clinical Functions Advisor
Defense Health Agency
Falls Church, United States
11.2021 - Current
Facilitated swift adoption of HIT tools, reaching a 95% uptake in two months.
Conducted instructor-led virtual training sessions as outlined in facilitator guides.
Maintained and updated EHR systems to ensure compliance with federal regulations and internal policies.
Collaborated with cross-functional teams to identify and resolve technical issues in clinical workflows
Led EHR training delivery to end users, detailing workflow usage.
Offered guidance and workflow adoption assistance to end users based on their clinical and business-specific roles.
Led team discussions in clinic huddles to resolve project issues.
Performed daily rounds to provide clinic assistance.
NextGen EHR Implementation Consultant & Trainer
Techspace Analytics
Fort Lauderdale, United States
05.2019 - 10.2021
Performed comprehensive evaluations of remote operations to optimize physician workflows.
Crafted and deployed data reporting solutions, resulting in a 100% improvement in data accuracy.
Cerner Millennium PowerChart Analyst & Consultant
Steward Health Care
Dallas/Fort Worth, United States
12.2017 - 07.2021
Improved documentation efficiency among our providers by training them how to use dynamic documentation to create their clinical notes.
Delivered direct support to personnel at Steward Hospital, boosting their efficiency during daily tasks.
Evaluated end user distribution by meeting with site administrators prior to go-live.
Documented HPI, ROS, PE, and procedure details to support efficient operations of physician practices.
Addressed data migration challenges to enhance workflow continuity for clinical staff.
Prepared for data migration by matching corresponding fields from different databases.
Designed quick-reference materials to streamline issue resolution processes.
AthenaNet GSL Certified Consultant and Cerner Trainer
New York
New York, United States
12.2017 - 05.2019
Ensured seamless integration of Athena Net through direct assistance in client environments.
Tutored team members on appointment scheduling and template creation.
Acted as onsite application expert for customers, ensuring system setup aligns with expectations.
Maximized workforce productivity in clinical workflows.
Developed quick reference materials aiding support team in issue resolution.
Delivered at-the-elbow assistance to Inspira Health Network providers.
Effectively addressed and resolved problems in a timely manner.
Boosted proficiency of Intermountain Healthcare team with effective training on Cerner Millennium PowerChart and Dragon Dictation Software.
Assisted in the implementation and deployment of Cerner Millennium Powerchart, Practice Management, and Revenue Cycle System at Primary Children's Hospital.
Collaborated with physician liaison, IT Director, Clinical Lead, and Cerner Strategists to deliver logistical support for iCentra projects at Intermountain Healthcare facilities.
Delivered weekly summary reports to Project Stakeholders and Sponsors.
Updated pediatric project deliverables in VersionOne while managing acceptance from key stakeholders.
Reported on the status of pediatric deliverables, including order sets, to ensure that current progress was on target relative to the baseline deliverable date.
Designed Gantt document to monitor workflow progress.
Collaborated with Cerner developers on-site during various session formats ensuring resource availability.
Compiled pediatric documentation for inclusion in iCentra systems.
Indexing Supervisor, Project Manager & Business Analyst
FamilySearch
Greater Salt Lake City, United States
04.2007 - 05.2015
.
Trained over 1,000 patrons to index Italian records, resulting in 4.6 million indexed names.
Increased clientele engagement by developing 180 indexing projects, generating 260 million searchable names, and 66,726,825 records in English, Italian, Spanish, Portuguese, Polish, Danish, Dutch, Croatian, and Russian.
Evaluated actual hours performed to planned hours, and deliverables to the quality expectations.
Engaged clients in a consultative capacity by providing expertise around FamilySearch products.
Managed customer expectations and satisfaction, and communicated project status to stakeholders on a weekly basis, so they could keep up with project progress.
Conducted POC pilots to refine and assess whether future products had the potential for real-world application.
Assessed user needs, and system design through a cost/benefit analysis to ensure the project was within budget.
Expanded FamilySearch's reach within the genealogical community by initiating projects for affiliate partners globally.
Created training material that educated patrons on company products.
IT & HIT Research Director
Vincent Healthcare & Associates
Greater Salt Lake City, United States
09.2003 - 04.2007
Participated in the creation of Healthcare Reports which reflect the summary of Healthcare Information Technology from 10 market segments with the broadest operational impact, including McKesson, NextGen, Athena, Epic, Cerner, Greenway, GE, eClinical Works and Advanced MD
Performed 3,500 in-depth interviews with executives about Information security, Storage, Servers, Networking, and Health Information Technology applications to gather insights into specific strengths, weaknesses and future expectations of their software and hardware products
Created a dynamic database of information on the performance of IT and HIT vendors to provide a solid overview of the state of each market segment
Received Top Performance recognition for 12 consecutive months by benchmarking HIT vendor and product performance in ambulatory billing and scheduling, and electronic health records
Saved Information Technology Executives time and money by providing them with an independent view of prospective vendors, reducing lapse time and resources that would otherwise be needed to perform dedicated studies and reference calls
Provided IT consultants and investors with data and performance records to screen software and hardware products
Business Consultant/Analyst
George S. May International
Las Vegas, United States
01.2003 - 09.2003
Performed management consulting with companies in several vertical markets across U.S
With the goal of saving them money and improving profitability
Reviewed financial statements and recommended changes that reduced expenses by $400,000 through elimination of unnecessary costs
Achieved $250,000 in cost savings by decreasing burden and overhead rates as part of the budgeting process
Trained non-financial managers to analyze balance sheets and income statements
Improved financial monitoring and acceptable parameters of financial performance by performing break-even analyses, preparing variance reports and budgets
Education
Master of Science (MSc) - Information Technology, Computer/Information Technology Administration and Management
University of Utah
01.2015
Master of Business Administration (M.B.A.) - Business Administration, Management and Operations
Officer-in-Charge Secretary / Civilian Liaison at Department Of Defense / Defense Health AgencyOfficer-in-Charge Secretary / Civilian Liaison at Department Of Defense / Defense Health Agency
Logistics Material Handler at Defense Health Agency/Lyster Army Health ClinicLogistics Material Handler at Defense Health Agency/Lyster Army Health Clinic