Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vincent Nash

Sarasota,FL

Summary

Driven professional with a proven track record in customer support and product merchandising, honed at Lowe's and other notable retailers. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant decrease in wait times. Skilled in complex problem-solving and customer complaint resolution, demonstrating a strong blend of technical knowledge and interpersonal skills. Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced Customer support with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

7
7
years of professional experience

Work History

Customer Service Asociate

D G Ace Hardware
06.2023 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assemble and stock assorted products for sale in the store.

Receiving Associate

The Home Depot Inc
10.2022 - 05.2023
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Relieving Clerk

Bealls Florida
10.2020 - 02.2021

received new stock.

supplied new stock to floor to be displayed

set up displays

Electrical Pro, Cashier, Customer Service

Lowe's
09.2016 - 04.2020

Started as a cashier. promoted to Electrical Pro.

Help customers with checkout. help customer with electrical needs.

  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Mathematics

Central Connecticut State College/University
New Britain, CT

High School Diploma -

East Catholic
Manchester Ct
05.1967

Skills

  • Customer Support
  • Stock replenishment
  • Product and service solutions
  • Sales closing
  • Complex Problem-Solving
  • Product Merchandising
  • Customer Complaint Resolution

Additional Information

I was a union electrician for over thirty years doing commercial and industrial electrical work. I have done electrical work for over fifty years. I have also been in sales. I am team oriented.

Timeline

Customer Service Asociate

D G Ace Hardware
06.2023 - 10.2023

Receiving Associate

The Home Depot Inc
10.2022 - 05.2023

Relieving Clerk

Bealls Florida
10.2020 - 02.2021

Electrical Pro, Cashier, Customer Service

Lowe's
09.2016 - 04.2020

No Degree - Mathematics

Central Connecticut State College/University

High School Diploma -

East Catholic
Vincent Nash