Vincent Ndar
Arlington,TX
Summary
Dynamic Project Manager with a proven track record at the IRS, excelling in project planning and team collaboration. Spearheaded initiatives that enhanced operational efficiency and customer satisfaction. Skilled in data analysis and conflict management, consistently delivering high-quality results on time while fostering a culture of continuous improvement. Recent graduate with foundational knowledge in Public Administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Project Manager
Internal Revenue Service, IRS
11.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Analyzed project performance data to identify areas of improvement.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
Human Resources Specialist
Internal Revenue Services, IRS
03.2023 - 11.2023
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Advocated for employee wellness programs, contributing to healthier workplace.
- Enhanced internal communication strategies, resulting in improved information flow across departments.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Improved organizational culture with introduction of team-building activities.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Implemented workforce planning techniques to adeptly match talent with task requirements.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Boosted employee retention rates, offering competitive benefits and fostering supportive work environment.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Coordinated with external training providers to offer specialized development programs for staff.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked alongside global business leader to deploy new training strategies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Management and Program Analyst
Internal Revenue Service, IRS
03.2020 - 03.2023
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Reviewed program implementation plans to assess risk and feasibility.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Optimized resource allocation through careful analysis of program requirements and constraints.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
- Oversaw recruitment and training of new team members, ensuring high level of competence and commitment to program objectives.
- Developed and maintained comprehensive project documentation, ensuring all team members had access to necessary information for project success.
- Tailored communication strategies to different stakeholder groups, enhancing message reception and program support.
- Improved stakeholder satisfaction with regular update meetings, keeping all parties informed on project progress and challenges.
- Coordinated with external partners to expand program reach and impact, building beneficial relationships that supported program goals.
- Spearheaded development of new tracking system, significantly improving accuracy and reliability of program data.
- Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
- Streamlined data analysis processes, significantly reducing time spent on monthly reports.
- Initiated feedback loop with program participants, leveraging insights gained to fine-tune program offerings.
- Enhanced team collaboration by implementing new project management software, facilitating easier communication and project tracking.
- Enhanced program visibility and stakeholder engagement by organizing and leading public forums and workshops.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Evaluated current processes to develop improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Mail Processing Clerk
United States Postal Service, USPS
08.2013 - 03.2020
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Tracked outgoing mail to provide accurate customer updates.
- Checked parcels were securely sealed to eliminate losses.
- Labeled packages with clear, correct information to reduce mailing errors.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Planned routes and service updates to improve customer satisfaction.
- Used computer systems to track packages and update client information.
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
- Monitored performance of junior team members and offered support.
Field Sales Representative
United States Postal Service, USPS
02.2017 - 03.2017
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
- Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Attended industry trade shows and conferences to establish valuable connections with potential clients and partners.
- Demonstrated adaptability in adjusting sales approach based on varying client preferences ensuring a personalized experience for each prospect.
- Optimized sales performance using data-driven insights to adjust strategies and customize presentations for targeted audiences.
Sales Representative
ATT Mobility
11.2010 - 01.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Increased market penetration with introduction of innovative sales tactics.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered collaborative environment, sharing best practices among sales team.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Master of Arts - Public Administration
Texas Tech University
Lubbock, TX05-2019
Master of Arts - Business Studies
Annamalai University
Chidambaram India01-2001
Skills
- Project management
- Team collaboration
- Customer relations
- Advanced problem solving
- Processes and procedures
- Data analysis
- Conflict management
- Productivity improvement
- Data review
- Influencing skills
- Task prioritization
- Staff training and mentoring
Accomplishments
Analysis and Evaluation:
I am the Servicewide Opportunities (SWO) Lead Analyst Coordinator for SB/SE Human Capital Workforce Management Hiring Support Team 2. I conduct thorough research before moving forward with a task/service. I utilize appropriate analytical techniques to identify who the point of contact (POC) is to elevate technical account issues with online unemployment accounts. I served as a trainee and an analyst for the Servicewide Opportunity program. For fiscal year 2024, I reviewed, analyzed, processed, and closed SWO announcements since joining the team. I review the SWO SharePoint for updated hiring on a daily and weekly basis and this resulted in updating our the SWO spreadsheet with current and upcoming requests from the Point of Contacts. I updated the Servicewide Opportunity (SWO) data spreadsheet daily which results in safeguarding and tracking our inputs, ranking, and closing of the opportunities. I researched and responded to inquiries on vacant positions submitted through the SWO channel. This resulted in the status update of the SWO SharePoint to avoid delays. I researched USA jobs for the announcement and hiring number of our new hire and job announcements to add to the Adhoc log. I quickly learned all aspects of the SWO program, shared my knowledge to other team members and training new team members. I reviewed, analyzed, processed closed SWO announcements. This resulted in placement of applicants for SWO positions.
Employee Satisfaction:
I provided one-on-one training on SWO programs. This resulted in the delivery of timely reports, processes, and eliminated work stoppages. I am currently the SWO lead analyst for Workforce Management and consistently contribute to the hiring support team by aiding with recruitment efforts. I interact in a courteous and professional manner with others to foster and maintain cooperative work relationships. I am friendly in workplace interactions and gets along with peers and others during meetings and trainings. During my interactions with the customers, I display a graceful and tactful attitude even when faced with difficult challenges. I send all IRS employee candidates on USA Jobs with searchable resumes with criteria matching certain announced positions. I share the number of candidates contacted and share the statistics with the selecting officials. I assisted team members with contacting potential Re-employed Annuitant candidates, to assist with training needs for new hired employees. I provided advice to participants on internal/external hiring information and benefits. I assisted Campus Collection and Exam with their hiring goals by being a member of the CR/TE Project Plan Team. I always complete assignments that meet customers' expectations and SWO program priorities. I utilize a variety of techniques to identify problems and develop clear, concise, and accurate resolutions to address SWO inquiries. I assisted POC s with problem solving with opportunities that needed additional research for accuracy. I provided clear, concise, and corrected resolutions to successfully post job opportunities and rank potential candidates. I compiled information as requested from my superiors and any other necessary data to complete excel spreadsheets and SharePoint timely. I consistently support a work environment free from harassment and discrimination. Customer Satisfaction : I provided the Point of Contact Managers with their list of applicants for the announced SWO position posted and the TODs offered. This results in providing an immediate look back while selecting for a position from the list. I collaborated with my co-analyst in the creation of a new SWO Report and implemented the report. I am tasked with the Servicewide opportunities (SWO) program. I input, edit, and close announcements received for SWO from all SBSE on the SWO SharePoint. I rank applicants and send the eligible candidates' names to the selecting officials to make their determination. I assisted new BOD managers and executives utilizing the SWO program for the first time, by educating, instructing SWO process and requirements to increase efficiency. I consistently followed up with customers inquiries regarding the SWO program and ensured all questions and/or issues were resolved. I commonly keep my lead and peers abreast of any workgroup issues. I am the back up to other analysts during absences. I communicated with SWO Leads, Frontline Managers, and Executives to discuss and resolve any issues or concerns to ensure program goals, schedules, and policies were met. I manage my workload effectively and efficiently, ensuring follow up and feedback are delivered to my customers and peers. I worked closely with my lead and other analysts to complete tasks. I worked independently and have been responsive to all customers requests. For example, I consistently followed up with customer inquiries regarding the SWO program and ensured that all questions and/or issues were resolved.
Languages
English
Full Professional
Swahili
Native or Bilingual
Luo
Native or Bilingual
AWARDS
PERFORMANCE AWARD 12/01/2024
TIME OFF SPECIAL ACT AWARD 08/11/2024
PERFORMANCE AWARD 11/19/2023
TIME OFF SPECIAL ACT AWARD 08/13/2023
TIME OFF AWARD-PERFORMANCE BASED 11/20/2022
TIME OFF SPECIAL ACT AWARD 08/14/2022
TIME OFF MANAGER AWARD 05/22/2022
TIME OFF SPECIAL ACT AWARD 08/29/2021
TIME OFF MANAGER AWARD 04/25/2021
Job Related Training
2/24/2020 Plain Writing Act
2/25/2020 The Internal Revenue Manual- An Introduction
4/14/2020 W: AM AMS Basic Administrative Functionality
4/14/2020 Introduction to IDRS
3/30/2020 Accountable Leadership
4/20/2020 Introduction to Completed Staff Work
4/20/2020 Lesson 1, Elements of Completed Staff Work
4/21/2020 Lesson 2, Leverage Tools and Resources
4/21/2020 Lesson 3, Identify the Issues and Determine Needs
4/28/2020 Administrative Support: Interacting Effectively with Colleagues
4/29/2020 Getting started with Excel 2007
4/21/2020 Planning Meeting Fit for Purpose
4/21/2020 Managing Meetings for Productivity and Effectiveness
4/21/2020 Acting with Diplomacy and Tact
4/21/2020 Improving Your Technical Writing Skills
4/27/2020 SB/SE Analyst core Training
4/29/2020 Excel 2016: Getting Started
4/29/2020 Getting started with Excel 2010
4/29/2020 Formatting Text in Word 2016
4/30/2020 Configuring Message Options in Outlook 2016
4/30/2020 Excel 2016: Configuring Options and Settings
4/30/2020 Excel 2016: Custom and Conditional Formatting
4/30/2020 Excel 2016: Formatting Data
5/1/2020 Building a Leadership Plan
5/5/2020 Gauging Your Leadership Performance
5/5/2020 The Plain Writing Act
6/1/2020 Assessing Your Own Leadership Performance
6/1/2020 Networking to Improve leadership Effectiveness
6/1/2020 Excel 2016: Basic Formulas
6/11/2020 Leadership Lunch & Learn Controlling Your Computer Part 2
6/12/2020 Becoming More Professional through Business Etiquette
6/12/2020 Building Upward Relationships
6/12/2020 Developing Your Business Acumen
6/12/2020 The Building Blocks of Building Trust
6/12/2020 Trust Building through Effective Communication
6/9/2020 CSCO: Overview Training
5/29/2020 SBC-CC-ACSC: Automated Collection System (ACS) Contact Representative Recruit Training
6/15/2020 Adding Images to Presentations in PowerPoint 2010
6/16/2020 ACSS Overview Training
7/21/2020 Goggle Sheets: Pivot Tables
7/22/2020 Using Slide Show Presentation Tools in PowerPoint 2016
8/19/2020 Advanced Agile: Leadership Techniques
8/26/2020 Writing Effective E-mails and Instant Messages
11/10/2020 Aligning Goals and Priorities to Manage Time
9/2/2020 Single Entry Time Reporting (SETR) for New IRS Employees
9/9/2020 Access 2016: Working with Databases
9/9/2020 Access 2016: Working with Databases
9/14/2020 SharePoint 2013 in the IRS
9/21/2020 Promoting Creative Thinking
12/16/2020 Write This Way
Tools
Excel, PowerPoint, Word, SharePoint, Microsoft Teams, One Note.
Timeline
Project Manager
Internal Revenue Service, IRS
11.2023 - Current
Human Resources Specialist
Internal Revenue Services, IRS
03.2023 - 11.2023
Management and Program Analyst
Internal Revenue Service, IRS
03.2020 - 03.2023
Field Sales Representative
United States Postal Service, USPS
02.2017 - 03.2017
Mail Processing Clerk
United States Postal Service, USPS
08.2013 - 03.2020
Sales Representative
ATT Mobility
11.2010 - 01.2011
Master of Arts - Public Administration
Texas Tech University
Master of Arts - Business Studies
Annamalai University