Vincent Nelson
Rosedale,NY
Summary
Self-motivated and creative, Inside and Outside Sales Representative with excellent verbal and written communication skills, strong computer and CRM knowledge . Years of experience in creating and providing consumers with excellent customer service.
Overview
10
10
years of professional experience
Work History
Person Training Manager
Crunch Fitness
Brooklyn, NY
11.2024 - Current
- Identified performance gaps by conducting assessments and implementing targeted training
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented a training program to increase employee productivity and morale.
- Handled customer relations issues, enabling quick resolution, and clients satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed budgets for staffing expenses, staff education resources, marketing materials, equipments maintenance costs while maintaining profitability.
- Developed a successful team of personal trainers by providing ongoing mentoring, coaching, and professional development opportunities.
- Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
Fitness Director
XSport Fitness
Garden City, NY
06.2018 - 10.2024
- Top Five Fitness Director for the whole company since April 2021 to present
- Average anywhere from $15,000 to $38,000 of revenue in monthly personal production from only personal training packages/ highest is $45,000 in overall business, monthly.
- Hiring, training & developing certified/ non certified personal trainers on business plans, marketing, nutrition plans, different exercises (functional, free weights, TRX, Kettlebell, calisthenics, etc)
- Have trained and developed over 30 different trainers in the company to average anywhere from only $4,000 - $12,000 of personal production in personal training business only
- Managing anywhere of 15 to 30 employees, creating goals , expectations and give assignments to meet company expectations.
- Outside marketing with owners of businesses for corporate deals and possible new business opportunities
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
Assistant General Manager
UFC Gym
Farmingdale, NY
03.2017 - 01.2018
- Supervised a team of membership specialists and managed the front desk associates on the weekends
- Had earned the company over $20,000 in revenue and brought in over 70 new members in business
- On average, writing anywhere from 45-100 memberships and over 20 personal training packages units per month
- Identified and qualified customer needs, developed sales strategies, negotiated and close profitable projects with 85% success rate
- Successfully acquired a total average of 70 new customers per month, generating 90,000 growth in revenue within 7 months
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Membership Specialist
LA Fitness
02.2016 - 03.2017
- Over 60 units in sales for different types of gym memberships per month
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Planned and executed events and marketing programs, producing five times target number of qualified leads.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales..
Sales Manager
Sky Athletic Club
10.2014 - 02.2016
- Over 20 units sold in gym memberships per month
- Planned and executed events and marketing programs, producing five times target number of qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Education
Bachelor - Marketing
SUNY College At Old Westbury
Old Westbury, NY05.2019
Associate of Applied Science - Marketing
nassau community college
1 education dr, garden city, ny 115302014
Timeline
Person Training Manager
Crunch Fitness
11.2024 - Current
Fitness Director
XSport Fitness
06.2018 - 10.2024
Assistant General Manager
UFC Gym
03.2017 - 01.2018
Membership Specialist
LA Fitness
02.2016 - 03.2017
Sales Manager
Sky Athletic Club
10.2014 - 02.2016
Associate of Applied Science - Marketing
nassau community college
Bachelor - Marketing
SUNY College At Old Westbury