Vincent Nelson
Rosedale,NY
Summary
Self-motivated and creative, Inside and Outside Sales Representative with excellent verbal and written communication skills, strong computer and CRM knowledge . Years of experience in creating and providing consumers with excellent customer service.
Overview
10
10
years of professional experience
Work History
Person Training Manager
Crunch Fitness
11.2024 - Current
- Identified performance gaps by conducting assessments and implementing targeted training
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented a training program to increase employee productivity and morale.
- Handled customer relations issues, enabling quick resolution, and clients satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed budgets for staffing expenses, staff education resources, marketing materials, equipments maintenance costs while maintaining profitability.
- Developed a successful team of personal trainers by providing ongoing mentoring, coaching, and professional development opportunities.
- Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
Fitness Director
XSport Fitness
06.2018 - 10.2024
- Top Five Fitness Director for the whole company since April 2021 to present
- Average anywhere from $15,000 to $38,000 of revenue in monthly personal production from only personal training packages/ highest is $45,000 in overall business, monthly.
- Hiring, training & developing certified/ non certified personal trainers on business plans, marketing, nutrition plans, different exercises (functional, free weights, TRX, Kettlebell, calisthenics, etc)
- Have trained and developed over 30 different trainers in the company to average anywhere from only $4,000 - $12,000 of personal production in personal training business only
- Managing anywhere of 15 to 30 employees, creating goals , expectations and give assignments to meet company expectations.
- Outside marketing with owners of businesses for corporate deals and possible new business opportunities
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
Assistant General Manager
UFC Gym
03.2017 - 01.2018
- Supervised a team of membership specialists and managed the front desk associates on the weekends
- Had earned the company over $20,000 in revenue and brought in over 70 new members in business
- On average, writing anywhere from 45-100 memberships and over 20 personal training packages units per month
- Identified and qualified customer needs, developed sales strategies, negotiated and close profitable projects with 85% success rate
- Successfully acquired a total average of 70 new customers per month, generating 90,000 growth in revenue within 7 months
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Membership Specialist
LA Fitness
02.2016 - 03.2017
- Over 60 units in sales for different types of gym memberships per month
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Planned and executed events and marketing programs, producing five times target number of qualified leads.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales..
Sales Manager
Sky Athletic Club
10.2014 - 02.2016
- Over 20 units sold in gym memberships per month
- Planned and executed events and marketing programs, producing five times target number of qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Education
Bachelor - Marketing
SUNY College At Old Westbury
Old Westbury, NY05.2019
Associate of Applied Science - Marketing
nassau community college
1 education dr, garden city, ny 115302014
Timeline
Person Training Manager
Crunch Fitness
11.2024 - Current
Fitness Director
XSport Fitness
06.2018 - 10.2024
Assistant General Manager
UFC Gym
03.2017 - 01.2018
Membership Specialist
LA Fitness
02.2016 - 03.2017
Sales Manager
Sky Athletic Club
10.2014 - 02.2016
Associate of Applied Science - Marketing
nassau community college
Bachelor - Marketing
SUNY College At Old Westbury
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