Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Nguyen

San Jose,California

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

8
8
years of professional experience

Work History

SALES ASSOCIATES

TRAN DAC JEWELRY
SAN JOSÉ, CA
03.2022 - Current
  • Managed customer inquiries, providing detailed product information and personalized recommendations
  • Conducted training sessions for new sale representatives on product knowledge, sales techniques, and company policies
  • Handled inventory and checked stock levels to prevent stockouts and minimize excess inventory
  • Review and process incoming purchase orders, applying quotations, customer contracts, and business rules to ensure compliance
  • Processed invoices and payments accurately, ensuring all transactions were completed in compliance with company policies
  • Coordinated order bookings and kept organized record
  • Utilized Excel to track sales data, inventory levels, and customer preferences, aiding in strategic decision-making
  • Handle incentive programs to motivate sales team and achieve targets.

SALES REPRESENTATIVES

TRAN DAC JEWELRY
SAN JOSÉ, CA
04.2019 - 02.2022
  • Communicate with targeted customers to provide them with information about the service or product
  • Delivered exceptional customer service, addressing concerns, and facilitating a positive shopping experience
  • Helped in the development of online marketing
  • Conducted regular inventory audits at the end of the shift using Excel
  • Handle customer feedback to gather insights and continuously improve products and services
  • Create and send invoices to customers and commercial representatives, ensuring accuracy and timeliness.

OPERATION MANAGER

PADDY WAGON SLIDERS
SAN JOSÉ, CA
02.2018 - 03.2019
  • Involvement in most aspects of the Catering operations, including payments, and customer service
  • Managed inventory levels to ensure availability of ingredients for menu items, minimizing waste and costs
  • Track end of the day sales on weekly bases
  • Processed customer payments, managed any discrepancies, issued receipts, verified payments, and balanced daily receipts
  • Oversee booking of orders, ensuring correct fulfillment and prompt delivery
  • Proved ability in invoicing and processing payments using point-of-sale systems, ensuring accuracy and timeliness
  • Responsible for cash handling and reconciliation, keeping accountability and security funds
  • Managing employee time stamps to facilitate payroll processing
  • Provided leadership and guidance to the hospitality team, fostering a positive work environment, and promoting teamwork
  • Manage staff training sessions on food preparation techniques, customer service standards, and proper handling of equipment.

HOSPITALITY SERVICE

PADDY WAGON SLIDERS
SAN JOSÉ, CA
10.2016 - 01.2018
  • Utilized POS systems to process customer orders, track sales data, and generate reports at the end of the shift
  • Implemented food safety protocols to keep compliance with health and safety regulations, ensuring a clean and sanitary environment
  • Handle food preparation and service on a busy traffic, ensuring high standards of food quality and safety
  • Effectively communicated with customers to take orders, address inquiries, and provide recommendations on menu items
  • Respond to customer customs inquiries for potential allergens, vegetarian/vegan options, nutritional decisions
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Kept cleanliness and organization of the service area to follow health and safety regulations
  • Collaborated with team members to streamline operations and improve efficiency in order processing and customer service
  • Aided in the planning and execution of promotional events to drive sales and increase customer engagement.

Education

High School Diploma -

Evergreen Valley High School
San Jose, CA
05-2010

Skills

  • Training and mentoring experience
  • Effective communication and interpersonal skills
  • Detail-oriented with excellent problem-solving abilities
  • Ability to prioritize workload effectively
  • Proactive mindset with a focus on continuous improvement
  • Familiarity with sales reporting and financial analysis
  • Negotiation skills for resolving customer issues and closing sales
  • Product knowledge in jewelry design, materials, and trends
  • Attention to detail for ensuring correct order processing and invoicing
  • Time management skills to prioritize tasks and meet deadlines
  • Conflict resolution skills for handling challenging customer situations
  • Data analysis skills to identify sales trends and opportunities for improvement
  • Abilities to work effectively with different departments
  • Adaptability to quickly learn new processes and systems

Timeline

SALES ASSOCIATES

TRAN DAC JEWELRY
03.2022 - Current

SALES REPRESENTATIVES

TRAN DAC JEWELRY
04.2019 - 02.2022

OPERATION MANAGER

PADDY WAGON SLIDERS
02.2018 - 03.2019

HOSPITALITY SERVICE

PADDY WAGON SLIDERS
10.2016 - 01.2018

High School Diploma -

Evergreen Valley High School
Vincent Nguyen