Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vincent Nkrumah

United States

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT SPECIALIST/CUST SUPPORT

VA\ Booz Allen Contract
Fargo, United States
12.2020 - 03.2023
  • Maintained servers and systems to keep networks fully operational during peak periods
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Patched software and installed new versions to eliminate security problems and protect data.

DISPUTE AND FRAUD ANALYST

US Bank
Fargo, United States
06.2018 - 11.2020
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • And organizing information into accounting software
  • Eared suspicious to uncover possible fraudulent activity
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report the findings
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Helpdesk Support Analyst

Atos Global IT Solutions
Fargo, United States
01.2016 - 05.2018
  • Provided basic end-user troubleshooting and desktop support
  • Managed customers' expectations of support and technology functionality to provide positive user experience
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Used ticketing systems to manage and process support actions and requests.

IT SPECIALIST/CUST SUPPORT

Department of Veterans Affairs
10.2023
  • Applied project management principles to plan and coordinate the installation of new products and equipment, ensuring seamless integration with existing IT network systems
  • Analyzed, adjusted, and modified IT systems to solve complex problems, improving customer support practices and minimizing service interruptions
  • Managed tenant networks conducted network and independent platform projects and coordinated efforts with cross-functional teams to achieve organizational objectives
  • Provided ability in systems development, modification, testing, installation, operations, and support, aligning activities with the organization's network and infrastructure architecture
  • Demonstrated knowledge of the interrelationship of multiple IT systems, successfully restoring complex computer and infrastructure system failures.

Education

Bachelor of Science: Project Management -

Minnesota State University Moorhead
02.2024

Associate of Science: Cyber Security -

Minnesota State Community and Technical College
12.2020

Associate of Science: Computer Network Admin and Security -

Gwinnett Technical College
06.2015

Skills

  • Application Support
  • Application Installations
  • Project Management and Implementation
  • Network Administration
  • Information Security
  • Software Implementation
  • Customer Relationship Management

Certification

  • CompTIA Security +
  • Microsoft Security Operation Analyst (SC200) Certified

Timeline

IT SPECIALIST/CUST SUPPORT

Department of Veterans Affairs
10.2023

IT SPECIALIST/CUST SUPPORT

VA\ Booz Allen Contract
12.2020 - 03.2023

DISPUTE AND FRAUD ANALYST

US Bank
06.2018 - 11.2020

Helpdesk Support Analyst

Atos Global IT Solutions
01.2016 - 05.2018

Bachelor of Science: Project Management -

Minnesota State University Moorhead

Associate of Science: Cyber Security -

Minnesota State Community and Technical College

Associate of Science: Computer Network Admin and Security -

Gwinnett Technical College
  • CompTIA Security +
  • Microsoft Security Operation Analyst (SC200) Certified

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Vincent Nkrumah