Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vincent Nuhfer

Perrysburg

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.


Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Parts Specialist

Ag Pro
08.2013 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.

Crew Member / Store Manager

Tri County Lanes
08.2008 - 04.2017
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Calculated time cards to process employee payroll
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Motivated staff to perform at peak efficiency and quality.

Crew Member Team Leader

Burger King
01.2010 - 01.2012
  • Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Facilitated disciplinary action when necessary.
  • Educated crew workers on quality standards throughout construction process.

Education

Associates Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Terra State Community College
05.2010

Skills

  • Customer Engagement
  • Customer Service
  • Heavy Lifting
  • Forklift Operation
  • Safety
  • Inventory Counts
  • Store Opening and Closing
  • Complex Problem-Solving
  • Problem-Solving
  • Time Management
  • Salesmanship
  • Clear Communication
  • Cash Handling
  • Crew Leadership

Additional Information

Something that I've always been proud of was my ability to catch onto different tasks very quickly. I've always taken all my jobs serious and they've always been a top priority for me. I've always been passionate about what I do, regardless of the job. I feel like I would be a great fit with my ability to complete tasks efficiently and always looking for different ideas on how to complete certain tasks.

Timeline

Parts Specialist

Ag Pro
08.2013 - Current

Crew Member Team Leader

Burger King
01.2010 - 01.2012

Crew Member / Store Manager

Tri County Lanes
08.2008 - 04.2017

Associates Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Terra State Community College

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