Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Return Instructions
Generic

Vincent Ortega

Tracy,CA

Summary

Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Tharaldson Hospitality
08.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Operations Manager

Tharaldson Hospitality
12.2023 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Assisted in opening new hotel.
  • Prepping property for QA's and guidelines to pass inspections for opening.

Hotel Front Desk Supervisor

Tharaldson Hospitality
09.2021 - 12.2023
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
  • Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Created and managed accurate occupancy forecasts and budgets.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Work closely with General Manager and assisted with invoicing.


Night Audit Clerk

Tharaldson Hospitality
09.2021 - 12.2021
  • Reduced discrepancies in revenue reports by thoroughly verifying room rates, taxes, and fees on a nightly basis.
  • Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
  • Promoted a welcoming atmosphere for arriving late-night guests by providing exceptional customer service at checkin.
  • Increased security measures within the hotel by performing regular property walks and monitoring surveillance systems throughout the night.

Crew Leader

Little Caesars Pizza
09.2020 - 02.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Cleaned and maintained tools, equipment and worksites.

Forklift Operator

Morning Star
06.2020 - 09.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.

Education

High School Diploma -

Pacheco High School
Los Banos, CA
05-2020

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Employee relations
  • Sales techniques
  • Customer relations
  • P&L management
  • Sound judgment

Accomplishments

  • Supervised team of 5 staff members at the front desk. Which eventually lead to the Opening Hotel of the Year Reward as well as Diamond status across all Marriott's.
  • Won Employee of the Quarter and year at the Hotel Residence in Livermore in 2022.
  • In the matter of five years was promoted from Night Audit Clerk to Assistant General Manager for Tharaldson Hospitality, while also running a hotel by myself from almost four months until a General Manager was appointed. Making me the interim GM of the property for period of time.



Certification

  • Manager Safe Serve Certified.
  • Tips Certified.


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant General Manager

Tharaldson Hospitality
08.2024 - Current

Operations Manager

Tharaldson Hospitality
12.2023 - 08.2024

Hotel Front Desk Supervisor

Tharaldson Hospitality
09.2021 - 12.2023

Night Audit Clerk

Tharaldson Hospitality
09.2021 - 12.2021

Crew Leader

Little Caesars Pizza
09.2020 - 02.2021

Forklift Operator

Morning Star
06.2020 - 09.2020

High School Diploma -

Pacheco High School

Return Instructions

  • Vincent Ortega
  • 1803 Chabot Ct
  • Los Banos, CA 93635

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