VINCENT O. SPENCER
Orlando,FL
Summary
A goal-driven and accomplished operations management professional with 5 years extensive experience with tactical business leadership. Expertise spanning business administration and change management, achieving optimal results with competent planning, organization and solutions-oriented approach while driving business growth, and profitability.
Overview
37
37
years of professional experience
Work History
Sales Associate
Thomas Roofing & Repairs Inc
Orlando, FL
11.2023 - Current
- Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Project Manager
Janney Roofing
Orlando, FL
08.2020 - 11.2023
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Assistant Center Manager
CSL Plasma
Longwood, FL
06.2017 - 06.2020
- In the absence of the center manager, overall authority over cent operations productions, monitor net yield and implement improvement plans as required.
- Responsible for all aspects of financial oversight and center production goals.
- Conduct recruitment, training, development, counseling and termination. Manage effective employee turnover within center operations and adhere HR policies and practices through fair and equitable treatment of all employees.
- Assist in all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits.
- Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.
- Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed.
- Ensure compliance with company's SOPs and applicable federal, state and local regulations.
Operations Supervisor
Bridges of America
Orlando, FL
02.2016 - 06.2017
- Trained and supervised staff of 9 and scheduled all operations staff.
- Supervised 250 bed inmate facility, including meals, work periods, visitation, and furloughs. 150 work release inmates and 100 residential substance abuse inmates.
- Conducted 5-10 intake on inmates once a week.
- Evaluated all operations staff after probationary period, and then annually thereafter.
- Organized and facilitated staff meetings with operations staff at least monthly.
Transportation Security Officer
Department of Homeland Security | TSA
Orlando, FL
03.2012 - 09.2015
- Screened airport passengers, cargo, and bags for prohibited and dangerous objects and materials.
- Maintained efficient passenger traffic flows through airport security checkpoints.
- Monitored airport security measures.
- Reported potential security vulnerabilities and weaknesses at the airport.
Senior Juvenile Detention Officer
Department of Juvenile Justice, State of FL
, FL
01.1997 - 03.2012
- Acted in a lead capacity which includes assigning, reviewing, and coordinating the work of lower-level Juvenile Correctional Officers or functions in a specialized assignment as determined by department management.
- Observed and monitored for signs of emotional and physical illness; makes emergency referrals when necessary. Provided informal counseling and guidance on an individual basis or in a group.
- Supervised the conduct of youth including work assignments.
- Tracked the movement of staff, youth, and all traffic entering and exiting the institution.
- Escorted youth to and from assigned activities; transported youth outside the institution as needed.
- Assisted in the development, implementation, and evaluation of individual and group activities.
- Prepared appropriate documentation and performed procedures involving the booking, accounting, transfer, and release of youth.
- Prepared reports and correspondence; maintained files and records of youth, including data entry, transcribing, receiving, or reviewing information from a variety of court documents and interdepartmental correspondence.
X RAY Technician 91P
United States Army Reserve
Taunton, USA
03.1988 - 04.1996
- Operated X-ray machines to perform diagnostic imaging for army personnel.
- Collaborated with medical staff to ensure patient comfort and safety during procedures.
- Maintained and calibrated imaging equipment for optimal performance and accuracy.
- Assisted in training new technicians on X-ray protocols and safety procedures.
- Recorded patient information and imaging results in electronic health records system.
- Adhered to strict infection control protocols in all imaging environments.
- Coordinated with healthcare teams to schedule imaging appointments efficiently.
- Performed imaging procedures according to established protocols.
- Explained the procedure to patients and answered any questions they may have had.
- Reviewed patient medical history prior to performing imaging procedure.
Education
Bachelor of Arts - Criminal Justice
Columbia College
Orlando, FL01.2015
Skills
- Risk Management
- Turnaround & Change Management
- Process Improvement
- Planning and Implementation
- Supply Chain Management
- Vendor Management
- Forecasting
- Scorecards
- KPIs
- Scrap And Rework Reduction
- P&L Management
- Cost Control
- Revenue Generation
- Strategic Planning
- Analytical Skills
- Team Supervision
- Team Building
- Conflict & Resolution Management
- Safety & Regulatory Compliance
- HSE and OSHA policies
- Workday
- NexGen
- NexLynx
- ADP
- WRIMS databases
- Microsoft Office 365
Software Proficiencies
- Workday
- NexGen
- NexLynx
- ADP
- WRIMS databases DOC
- Microsoft Office 365
Highlighted Skills
- Risk Management
- Turnaround & Change Management
- Process Improvement
- Planning and Implementation
- Supply Chain Management
- Vendor Management
- Forecasting
- Scorecards
- KPIs
- Scrap And Rework Reduction
- P&L Management and Cost Control
- Revenue Generation (ROI)
Timeline
Sales Associate
Thomas Roofing & Repairs Inc
11.2023 - Current
Project Manager
Janney Roofing
08.2020 - 11.2023
Assistant Center Manager
CSL Plasma
06.2017 - 06.2020
Operations Supervisor
Bridges of America
02.2016 - 06.2017
Transportation Security Officer
Department of Homeland Security | TSA
03.2012 - 09.2015
Senior Juvenile Detention Officer
Department of Juvenile Justice, State of FL
01.1997 - 03.2012
X RAY Technician 91P
United States Army Reserve
03.1988 - 04.1996
Bachelor of Arts - Criminal Justice
Columbia College
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