VINCENT PACHECO
Montebello,CA
Summary
Dedicated customer service professional with 10 years of experience in providing exceptional support and assistance to clients. Seeking to leverage my expertise to contribute to a dynamic customer service team.
Overview
9
9
years of professional experience
Work History
RECEPTIONIST
Zillionaire's ink
04.2018 - 02.2023
- Greeted and welcomed visitors in a professional and friendly manner
- Answering phone calls and responding to inquiries about services, pricing, products and appointment availability
- Communicating effectively with tattoo artists and other staff members to ensure smooth operations
- Handling client intake forms, waivers and consent documents
- Handling incoming and outgoing mail and packages, distributing them to the appropriate recipients
- Maintained cleanliness and organization of reception area and waiting room
- Regularly updated business website and social media profiles with accurate and relevant information regarding current operations and promotions
- Managing appointment bookings and scheduling tattoo sessions for clients
- Assisted with administrative tasks such as filing paperwork, managing inventory, & ordering supplies
- Processing payments and handling cash transactions accurately
- Upholding confidentiality and privacy of client information
STOCKROOM LEAD
G by Guess
09.2017 - 03.2018
- Sourced merchandise and fixtures to support planned sales floor presents and accomplished resents on-schedule
- Completed fill floor processes multiple times per day based on business needs, including pulling and staging merchandise both in the stockroom and on the floor
- Assembled shelving, fixtures, and other support structures for merchandise and displays
- Set up and removed promotional displays efficiently to keep pricing and signage accurate for customers
- Assisted store support associates with unloading trucks, moving merchandise, and maintaining neat, orderly, and safe storeroom
- Located and pulled merchandise on out-of-stock pull lists and prepared items for sales floor stocking and replenishment
- Identified merchandise needing replenishment and prepared items for sales floor stocking where applicable
- Participated in inventory management tasks such as product scanning and loss reduction
- Scanned floor samples and organized items for static floor displays
- Tagged merchandise for sale and retagged sales items with new pricing to increase the sales chance
- Attached tags, labels, and tickets securely to merchandise for retail use
- Backed up front lines by running register during busy store periods
- Unpacked, tagged and stocked merchandise for sale on the main floor
- Reviewed shipments to verify the correct type and quantity of incoming items
- Kept inventory records accurate by conducting routine counts and complete audits of the available products
- Maintained clean containers, conveyors and work areas to minimize safety issues
- Marked containers with tags and labels to avoid errors in shipping of customer items
- Prepared the sales floor for new promotions by building and moving displays and updating signs.
CASHIER TEAM LEAD
Guess
06.2014 - 08.2017
- Overseeing daily activities of cashier team, including cash handling procedures, transaction processing and customer service
- Provided training to cashier team on store policies, procedures and best practices to maintain optimal customer service levels
- Scanned and reviewed product prices upon request
- Creating and managing cashier schedules to ensure coverage during peak hours and special events
- Sorted, wrapped, and organized drawer currency
- Processed daily receipts for purchases, refunds, and exchanges
- Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions
- Reconciled excess cash on hand to maintain security standards and prevent losses
- Listened to customer complaints, resolved issues, and escalated complex concerns to assistant manager for resolution
- Set up and broke down cash drawers daily, counted funds, identified total discrepancies, and resolved problems with cashiers
- Cultivated pleasant and cooperative work environment for cashiers
- Directed team to maintain consistent stock levels and organized shelving around cashier areas
- Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Handled exchanges and returns and escalated customer complaints according to company policy.
Skills
- Customer Service
- Organization
- Multitasking
- Excellent communication
- Product knowledge
- Team player
- Time management
- Networking
- Adaptability
- Understanding operations of a multi-line phone system
- Successful at achieving short- & long term goals
- Customer/Client relations
Timeline
RECEPTIONIST
Zillionaire's ink
04.2018 - 02.2023
STOCKROOM LEAD
G by Guess
09.2017 - 03.2018
CASHIER TEAM LEAD
Guess
06.2014 - 08.2017
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