Vincent Panzarino
Upper Marlboro,MD
Summary
Seasoned Operations Manager and talented leader with 35 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operations Manager
EAI Rolloff, Inc.
11.2022 - 04.2023
- Oversee 24/7 operation with 39 rolloff trucks, 2 tractor trailers, 2 tankers and 1 flusher truck
- Directly responsible for 2 dispatch supervisors and 44 drivers
- Held weekly safety training for all employees under my supervision
- Cross trained qualified drivers in multiple vehicle models which proved to promote operational efficiency and driver retention
- Maintain, monitor and enforce DOT requirements for both vehicles and drivers
- Responsible for worksite inspections in Virginia, Maryland and District of Columbia; as well as, driver job site observations
- Worked with corporate to increase communication with operations, reduce errors and increase customer satisfaction rates
- Built customer supplier alignment with Landfills, C&D transfer stations, and Vehicle Maintenance Dept
- Increased daily production for rolloff trucks to meet or exceed company goals
- Certified in Drive cam, reasonable suspicion, CPR/Frist aid, D.O.T inspection
- Responsible for Accident/incident/injury reporting
- Lead recruiting, new hire orientation and recurring training for all employee’s
- Work with sales dept
- To help set up new customer job sites
- Ensure that drivers perform proper pre-trip / post-trip daily
- Responsible for company container inventory / repair
- Led companywide reduction in on road incidents / accidents by revamping the drive cam program
- Proficient in TRUX Dispatching System, Network Fleet and Fleetmatic GPS systems.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Warehouse Manager
Capstone Logistics
03.2022 - 11.2022
- Negotiation of rates with common carrier representatives
- Running site with safety and efficiency as priorities
- Writing and balancing daily bank deposits
- Creation of daily work logs and transmission of same to corporate
- Audit of daily labor and billing reports
- Ensure customer needs are met on a daily basis
- Document and resolve any customer service or associate issues daily
- Ensure all associates follow policies and work rules including safety work rules
- Hold weekly safety meetings and ensure associate participation
- Assist in managing Site and Departmental budget
- Scheduling associate shifts based on customer requirements
- Interview, hire, and train new associates
- Supervise timely and accurate data entry for all services performed
- Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Sr. Logistics Supervisor
Quest Diagnostics
06.2018 - 03.2022
- Oversee 24/7/365 operation in 7 different locations in Virginia
- Ensured on time driver return times to hub
- Oversee day to day operations multiple locations
- Responsible for scheduling and supervisor of logistics department
- Ensured on time shuttle departure / arrival times in 7 different locations Virginia
- Ensure timely and accurate customer service
- Prioritizes logistic activities to meet all deadlines
- Conducts reoccurring training: (I.E
- Safety, driver safety, OSHA etc.)
- Accountable for hiring
- Accountable for disciplinary actions and performance management
- Responsible for all functions of payroll (Kronos)
- Adherence to department budget
- Responsible for 35 employees’ in Fairfax, Chantilly, Woodbridge, Fredericksburg, Richmond, Newport News, Norfolk VA
- Conducts weekly employee Huddle meetings
- Maintain required documents and record
- Valid State driver’s license with clean driving record
- Responsible for 64 vehicles – maintenance, repairs, body shop, route assignment in Fairfax, Chantilly Woodbridge, Fredericksburg, Richmond, Newport News, Norfolk VA
- Work with sales dept
- To help set up new client job sites
- Built customer supplier alignment with the Sales, customer service, patient services, Tampa dispatch departments as well as Baltimore and Chantilly Labs
- Reduced MPU from 28 MPU in FY 2018 to 2 MPU for FY 2019
- Responsible for Accident/incident/injury reporting
- Team led Eastern region in Missed pickups for FY 2019 with 1
- Team let Eastern region in driver safety for FY 2019.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Collaborated with cross-functional teams to optimize delivery routes, resulting in faster transit times.
- Enhanced employee performance through targeted training programs and regular feedback sessions.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
- Maintained compliance with industry regulations by staying informed on changes and updating company policies accordingly.
- Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping expenses.
- Negotiated contracts with suppliers to secure favorable terms that benefited both parties in the long run.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated dispatching of 65 drivers to accomplish daily delivery requirements.
- Led third-party vendors in achieving delivery time and cost targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored production levels and implemented measures to increase output.
- Determined staffing needs, developing schedules to staff all shifts.
Operations Supervisor
YRC Freight Worldwide
05.2017 - 06.2018
- Oversee 10 Dock employees, loading / unloading freight; Dispatch 18 Delivery/Pick-up routes
- Dispatch inbound / Outbound long-haul trailers
- Expert scheduling and management of package sorting, container loading and delivery
- Direct supervision of all aspects of Transportation / Cross dock operations
- Work with local Teamsters union in enforcing contract guideline
- Ensure all time critical, Guaranteed service, and appointments are done daily
- Proven ability to reduce cost and overhead through training, quality and accountability
- Worked with corporate to reduce overall customer complaints and increase communication
- Worked with terminal mechanics to ensure fleet safety and preventive maintenance programs
- Maintain, monitor and enforce D.O.T requirements for both vehicles and drivers
- DOT Log review prior to submission
- Proficient in Rapid, Mainframe, ELD.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
Route Foreman-Production Manager
EAI Rolloff, Inc.
04.2013 - 05.2017
- Oversee 24/7 operation with 39 rolloff trucks, 2 tractor trailers, 2 tankers and 1 flusher truck
- Directly responsible for 2 dispatch supervisors and 44 drivers
- Held weekly safety training for all employees under my supervision
- Cross trained qualified drivers in multiple vehicle models which proved to promote operational efficiency and driver retention
- Maintain, monitor and enforce DOT requirements for both vehicles and drivers
- Responsible for worksite inspections in Virginia, Maryland and District of Columbia; as well as, driver job site observations
- Worked with corporate to increase communication with operations, reduce errors and increase customer satisfaction rates
- Built customer supplier alignment with Landfills, C&D transfer stations, and Vehicle Maintenance Dept
- Increased daily production for rolloff trucks to meet or exceed company goals
- Certified in Drive cam, reasonable suspicion, CPR/Frist aid, D.O.T inspection
- Responsible for Accident/incident/injury reporting
- Lead recruiting, new hire orientation and recurring training for all employee’s
- Work with sales dept
- To help set up new customer job sites
- Ensure that drivers perform proper pre-trip / post-trip daily
- Responsible for company container inventory / repair
- Led companywide reduction in on road incidents / accidents by revamping the drive cam program
- Proficient in TRUX Dispatching System, Network Fleet and Fleetmatic GPS systems.
- Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
- Assisted in the recruitment process for new team members, selecting candidates who demonstrated aptitude for success within the organization.
- Continuously assessed performance metrics against industry benchmarks to identify opportunities for growth or improvement.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Monitored usage of supplies and materials to establish cost effective operations.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Operations Manager/Acting GM
Lasership Inc.
10.2010 - 03.2013
- Lead 24/7 operation with total accountability for 3 separate multi–million-dollar projects
- Responsible for P & L and billing for all locations
- Revamped 2 overnight sorts which yielded 30% savings (more than half the previous cost)
- Cross trained entire staff in all 3 projects that helped reduce overall cost saving 20%; consisting of 120 independent contractors and 24 support staff
- Managed 2 project managers, 3 dispatchers and 3 supervisors, as well as, 16 hourly reports
- Rebuilt supplier alignments with Amazon.com, Staples, and INOVA Health Network of Northern VA
- Worked cross-dock on 2 different projects (Amazon / Staples)
- Expanded Amazon delivery network from 43 IC drivers to 65 IC drivers
- Increased daily package delivery from 3000 packages to 4500 packages
- Increased daily revenue 34% for Amazon project
- Standardized package rates for IC drivers that lead to an 18% increase in revenue
- Changed sort process resulting in 53% daily cost savings
- Reduced DPMO from 1/5433 to 1/1322 working toward a goal of 1/1000 or less
- Worked with corporate to reduce overall customer complaints and increase communication
- Reduced manual POD compliance from 13.6% to 2.5% toward goal of 1% or less
- Increased signature capture from 8.9% to 22.6% toward goal of 45%
- Changed IC orientation process for better understanding of what is expected and to increase IC success
- Cross trained (3) dispatchers which allowed for the removal of the Sat/Sun only coverage
- Increased sort productivity which had been 90 packages per hour to 210 packages per hour
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored and promoted 2 supervisors that were previously hourly employee’s
- Held Staples IC’s accountable for claims and deductions
- Reworked Staples sort to reduce cost and increase productivity which netted a savings of 13%.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Warehouse/Transportation Manager
Value City Furniture
07.2006 - 10.2010
- Managed 10 teams of Drivers/Helpers in increasing productivity, efficiency, customer service, and overall quality of furniture deliveries in the Metro D.C
- Area
- Retrained 18 Warehouse Associates by implementing improved team building, inventory control, and quality assurance practice in preparation of merchandise delivery
- Proven ability to reduce cost and overhead by providing performance improvement plans, implementing skill assessments for internal career development
- Provided risk associated behavior documentation to Drivers and Warehouse Associates (Performance Disciplinary Form)
- Direct supervision of all aspects of Transportation / Warehouse Associates daily responsibilities
- Higher-level communication with dispatch, helpers, drivers and senior management
- Participate in the selection process for new employees and manage training / feedback process
- Manage assignment of OTJ opportunities; employee relations, incident resolution
- Recommend location process initiation and/or improvement
- Responsible for measurable productivity, customer satisfaction and safety management / reporting
- Conduct Safety meetings and oversee accident reporting for Warehouse and Transportation teams
- Validate DOT Logs prior to submission
- Manage inventory control, maintenance and billable reconciliation for all vehicles and equipment
- Experienced in loading and shipping international containers
- Ensure quality delivery and set up for Oakwood International Falls Church and Gaithersburg locations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Organized records of vehicles, schedules and completed orders.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
GED -
Christoper Columbus H.S
The Bronx, NYSkills
- Financial Management
- P&L Management
- Customer Retention
- Customer Service
- Incidents Management
- Logistics Oversight
- Workflow Optimization
- Process Improvement
- Inventory Management
- Performance Reporting
- Performance Monitoring
- Health and Safety Compliance
Management Credentials
Strategic Planning, Communication, Crisis Communication, Customer Service, Managing Capacity, Tractor Utilization, Supply Chain Integration, Transportation Alternatives, Benchmarking, Implementing Technology, Environmental Sustainability, Building a Culture of Safety, Driver Qualification Files, Drug and Alcohol Compliance, Hours of Service, Vehicle Inspection & Maintenance, Building a System for Compliance, Employee Selection, Achieving Better Performance, Behavior-Based Safety, Health & Well-Being, Communications, Tools for Safety Analysis, Maintenance Definitions, Compliance, Outsourcing Options, Developing a Maintenance Strategy, Life Cycle Costing, Managing the Solicitation Process, Parts Inventory Strategies, Improving Shop Productivity, Financial Discipline, Determining Fleet Costs, Enhancing Fleet Performance, Financial Reports, Key Performance Indicators, Planning for the Operation, Lease vs. Buy, State Laws, Taxation and Registration, Federal Taxation, Building a Culture of Retention, Employment Law, The Hiring Process, Behavioral Interviewing, Labor Trends, Compensation and Rewards Programs, Performance Expectations, Training and Development, Coaching / Discipline, Turning, Terminations, and Layoffs, Teamwork, Human Relations Challenges
Additional Qualifications
- Special Project Manager | FedEx Corporation, FL & NY, 1996 & 2001
- Transportation Consultant | United Van Lines, May – 2005 – July 2006
Timeline
Operations Manager
EAI Rolloff, Inc.
11.2022 - 04.2023
Warehouse Manager
Capstone Logistics
03.2022 - 11.2022
Sr. Logistics Supervisor
Quest Diagnostics
06.2018 - 03.2022
Operations Supervisor
YRC Freight Worldwide
05.2017 - 06.2018
Route Foreman-Production Manager
EAI Rolloff, Inc.
04.2013 - 05.2017
Operations Manager/Acting GM
Lasership Inc.
10.2010 - 03.2013
Warehouse/Transportation Manager
Value City Furniture
07.2006 - 10.2010
GED -
Christoper Columbus H.S
Similar Profiles
Peter SchlangenPeter Schlangen
CDL Class A Truck Driver at Nitti Rolloff & Demolition ServicesCDL Class A Truck Driver at Nitti Rolloff & Demolition Services
Alexis KleckerAlexis Klecker
Nanny at Rolloff familyNanny at Rolloff family
Anthony DurrettAnthony Durrett
CDL Truck Driver at EAICDL Truck Driver at EAI