Vincent Perry
Dayton
Summary
Over two decades of experience in business management, financial analysis, and strategic planning. Expertise includes budget preparation, profit and loss accountability, sales forecasting, and marketing. Proven track record in fostering customer relationships and driving client satisfaction through effective communication and detailed reporting. Adept at leading teams with a focus on employee development and collaboration, while navigating dynamic business environments with agility. Renowned for strategic account management skills and problem-solving capabilities that consistently enhance operational efficiency and client retention.
Results-driven customer management professional with extensive experience in customer relationship building. Known for consistently achieving high client satisfaction and retention. Valued for strong team collaboration and adaptability to changing needs, with expertise in strategic account management and problem-solving.
Overview
35
35
years of professional experience
Work History
Bulk Customer Account Manager
Pepsico Beverage
Dayton, Ohio
01.2013 - Current
- Build and maintained positive relationships with high volume bulk chain accounts to ensure beverage needs are met, using P.E.P.S.I sales techniques to dominate Pepsi branding and presence with in stores.
- Provide daily sales calls for Kroger, Meijer, and Target to determine customers needs, resolve customers issues and sell in additional product to reach sales goals.
- Oversaw daily order processes to maintain shelf stock levels, back stock organization, and overall space balance within the store.
- Managed inventory organization and display aesthetics, including shelf stocking, cooler filling, and creative merchandising solutions.
- Cultivated strong professional relationships with store management and teams, consistently meeting sales and incentive objectives.
Residential Sales Representative
Time Warner Cable
Dayton, Ohio
01.2011 - 03.2013
- Executed face-to-face sales meetings and leveraged marketing materials to increase sales and maximize revenue opportunities.
- Developed strategies to target potential customers, aiming to upgrade existing accounts and establish new partnerships for media services.
- Facilitated engaging sales presentations to uncover customer needs and suggest tailored services that enhance value.
- Coordinated timely distribution of marketing materials and conducted follow-up to reinforce brand messaging.
- Ranked among top sales performers within two months, reflecting strong sales acumen and commitment to organizational goals.
Operations Manager
Kmart stores
Dayton, Ohio
01.2008 - 01.2011
- Provided leadership including setting clear expectations and holding team members accountable to results.
- Toured store daily to identify sales opportunities and developed action plans with timely follow up.
- Coached, developed and managed performance of individuals and team.
- Executed customer focused strategies, policies and programs to support company's mission statement.
- Merchandised product to ensure sales objectives were met.
- Provided direct support to store coach with fact based, real time feedback on assortment, inventory,marketing and pricing to highlight sales opportunities.
Store manager
Blockbuster Video
Fairborn, Ohio
01.2006 - 01.2007
- Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team.
- Successfully achieved sales quotas,moving a low preforming store to rank among top 3 stores in district.
- Hired and trained employees to excel at customer satisfaction.
- Held associates accountable for sales goals and merchandising standards.
Training manger
Payless Shoe Source
Tallahassee, Florida
01.1991 - 01.2006
- Oversaw comprehensive management of retail establishment operations, including cashiering and customer service excellence. Executed daily financial reconciliations and ensured proper documentation was completed. Supervised hiring, firing, and employee scheduling to optimize workforce efficiency. Directed stock ordering processes to ensure product availability and relevance.
- Managed a team of 6-8 store managers, ensuring alignment with company standards and objectives across various store locations.
- Designed and implemented training seminars and district workshops focused on skill enhancement and knowledge sharing.
- Collaborated with store management to identify staffing requirements and implement effective support strategies within district.
- Developed and implemented comprehensive training strategies for newly hired store managers.
- Researched, wrote, and produced weekly district newsletters, ensuring timely dissemination of important information.
Education
B.S. - Political Science
Florida A&M University
Tallahassee, FloridaSkills
- Strong customer service abilities
- Effective interpersonal and communication skills
- Experienced manager
- Goal-oriented professional
- Strengthening client connections
- Revenue generation
- Client relationship building
Timeline
Bulk Customer Account Manager
Pepsico Beverage
01.2013 - Current
Residential Sales Representative
Time Warner Cable
01.2011 - 03.2013
Operations Manager
Kmart stores
01.2008 - 01.2011
Store manager
Blockbuster Video
01.2006 - 01.2007
Training manger
Payless Shoe Source
01.1991 - 01.2006
B.S. - Political Science
Florida A&M University
AREAS OF EXPERTISE
- Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in market dominated by well-capitalized competitors
- Highly effective retail and sales manager.
- Implemented company procedures and controls to meet and exceed sales projections.
- Managed high volume mall store which generated over 800, 000 dollars annually.
- Received manager of the year honors in 2 separate districts.
- Strong coaching and leadership abilities.